KLAS: HIE Vendors Still Unable To Connect The Dots

As organizations step up their data exchange efforts to meet the requirements of Meaningful Use, providers are finding that connectivity is still a major hurdle, according to a new KLAS report — Health Information Exchange 2012: Muddled in Interfaces.

The report found that vendor satisfaction scores are on the decline, with providers citing inadequate support around building timely interfaces for even the highest rated vendors.

“Building and supporting interfaces continues to be a big challenge for all vendors,” said report author Mark Allphin. “Providers expect their health information exchange vendor to be an expert in moving data between multiple EMRs-regardless of the complexities or costs.”

According to KLAS, Epic, ICA, and MobileMD were cited as offering better connectivity overall; however, few Epic clients report sharing data with non-Epic facilities. Cerner is the only vendor whose satisfaction scores improved over the past year.

In terms of market share, 11 vendors claim 80 percent of the pie, including Caradigm, Cerner, dbMotion, eClinicalWorks, Epic, ICA, Medicity, Orion Health, OptumInsight, RelayHealth, and Siemens, according to the research, which also examined the progress vendors are making in analytic reporting, patient portals, and physician engagement.

To access the report, visit www.KLASresearch.com/reports.