While McKesson has indicated it hopes to move some Horizon customer onto the Paragon platform, a number of product gaps and weaknesses still exist and there are still questions in providers’ minds about whether Paragon can scale to larger hospitals, particularly 400+ bed sites where it is still unproven, according to a new KLAS report — “Paragon: A Paradigm Shift.”
One CIO told KLAS, “The (Paragon) back office, support, and the implementation people all have the mindset of working with smaller hospitals and smaller groups. They can’t relate to the issues that are facing the larger hospitals…”
A number of factors, including a hospital’s size, budget and functionality needs determine the degree to which Paragon is a fit for any given hospital, according to KLAS. The report dives into these factors as well as the advantages and disadvantages of Paragon for various segments of its customer base, overall performance and product development strategy, and what providers need to know as they consider Paragon against its competitors.
McKesson’s announcement of increased investment, research and development in Paragon through its Better Health 2020 strategy is aimed at attracting larger clients. The solution has won the Best in KLAS award in this space six years in a row.