No one vendor has gained a strong foothold as an integrated human capital management (HCM) offering, according to the KLAS report, Human Capital Management: Finding the Right Vendor Mix.
The 170 study respondents to the survey named 60 vendors as part of their HCM strategies, according to the Orem, Utah-based company. With a strong provider focus on Talent Management solutions, established healthcare HR, Time & Attendance or Staff Scheduling vendors such as API, Kronos, Lawson, McKesson and Oracle are competing with Halogen, HealthcareSource, SuccessFactors, and many others for provider attention, KLAS found. This report, it continued, found Kronos receiving the highest performance score from their customers in HR/Payroll and HealthcareSource in Talent Management.
Workforce Management — comprised of Time & Attendance and Staff Scheduling solutions — also continues to garner high provider focus along with Talent Management, KLAS stated. “Workforce Management is particularly attractive as a way to better automate productivity tracking and reporting and help reduce labor costs, increase efficiency and eliminate use of outside staffing agencies,” the company said. Along with that of API, Kronos and McKesson, the performance of Clairvia, Concerro and OnShift is reviewed in detail. Clairvia claimed the top overall spot in Staff Scheduling while API was first in Time & Attendance.
Whether they plan to go with one of their existing vendors or bring on a new vendor for these Talent Management applications, providers reported that integration is the key. One Financial Systems Manager of a 200-bed hospital told KLAS, “HCM integration is absolutely essential in today’s environment. With ACOs on the horizon and cutbacks to our system, we can’t manage our human capital if our systems don’t speak to one another.”
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