Providers report a demonstrable return on their speech recognition dollars, such as staff reductions, improved report turnaround times, and increased physician satisfaction, according to a new report from KLAS Speech Recognition 2010: Vocalizing Benefits.
Click on the player below to hear a Podcast with report author Ben Brown
Still, there is room for improvement, finds KLAS. Providers would like speech systems to learn more quickly, be less initially disruptive to workflow and better recognize speech patterns of non-native English speakers. Once through the initial phase, however, physicians are embracing it, finds KLAS.
Nuance continues to be the “power player” in the speech recognition market, according to the survey. Nuance’s eScription takes first place in the back-end section of the report, “a direct result of happy, loyal customers who are able to document direct savings,” states KLAS. Dolbey Fusion Speech “performs well” against Nuance with its back-end speech system.
Nuance also “performs well” in the front-end speech segment, taking both first and second place with PowerScribe and RadWhere. MedQuist’s SpeechQ is Nuance’s biggest competitor in front-end speech software and “is also growing their stake in the industry,” states KLAS. Agfa’s TalkStation “has been improving slowly and steadily, but suffers from inadequate support and poor functionality,” and takes fourth place out of four.
The report includes feedback from 355 providers and covers both back-end and front-end speech-recognition technology.