While change is in the air for healthcare organizations these days, nowhere has there been more dramatic change over the last few years than Washington, DC-based Sibley Memorial Hospital. That’s because after more than 25 years with one person heading IT, Kenda Tavakoli stepped into the role in 2008. Since then, even more change has come to the one-time stand-alone community hospital, this in the form of an acquisition by the Johns Hopkins Health System. To learn more about her tips for managing change, building teams and tackling Meaningful Use, healthsystemCIO.com editor Anthony Guerra recently caught up with the long-time healthcare IT professional.
- Outsourcing help desk/technical services to CareTech: “You really do have to have someone at the other end of the phone when people are struggling … it was a way to be bigger without really growing staff”
- Kenda’s career: from provider to vendor to provider
- The McKesson years
- Back to the provider-side, “I like the fact that I support people who are helping people, so I like the mission”
- Do hospitals want CIOs who have experience with their core vendor?