It didn’t take an act of Congress to start Carol Dresser and Hallmark Health implementing advanced clinical technologies. Hallmark — which includes Lawrence Memorial Hospital, Melrose-Wakefield Hospital, Hallmark Health Cancer Center and Hallmark Health Medical Center — is now working to increase adoption of CPOE and perfect its bedside bar coded medication administration processes. What HITECH has done to the organization — as it has to every other health system in the country — is caused timelines to be shortened and new projects to be piled onto old. Injecting technology into that mass of moving parts, patients and physicians is Dresser, the organization’s VP of information services (Hallmark does not use the title CIO, though she functions in that capacity). To learn more about how the organization will hurdle the Meaningful Use bar, healthsystemCIO.com editor Anthony Guerra recently caught up with Dresser.
Chapter 2: Topics Covered — Meditech and LSS; interfaces vs integration; difficulty of upgrades; dealing with doctors; recruiting from the clinical side of the house; why clinicians must lead implementations; infrastructure and what keeps IT execs up at night; the price of storage