Why IT Customer Satisfaction Surveys Matter

Most organizations survey employees to measure engagement and satisfaction, and yet most CIOs don’t have overall metrics about how well IT is delivering services. That, says Will Weider, is a problem.

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The Next Chapter

After spending the past few years transitioning Ministry’s IT division to Ascension, Will Weider is pondering his next move, and sorting through the many emotions brought on by a major change.

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A Framework for IT Expense Reduction

From breaking up tasks into manageable bites to initiating regular follow-ups, there are steps CIOs and other leaders can take to reduce IT expenses, according to Will Weider.

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Communication Tips For Marissa Mayer

Yammer is the internal social media platform we use in IT at Ministry Health Care. Recently there was a Yammer thread discussing the effectiveness of the communication surrounding the recent Yahoo email outage. Outage communication has been a focus for us and we like looking at what others are doing. There were certainly a number […]

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It’s All In The Presentation

I believe the most important aspect of my role as a CIO is communication. A mediocre strategy that is well articulated will produce greater results than an excellent strategy that is not understood by those who must execute and support it. There are many communication vehicles, but those of us at the senior management level […]

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