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I believe the most important aspect of my role as a CIO is communication. A mediocre strategy that is well articulated will produce greater results than an excellent strategy that is not understood by those who must execute and support it. There are many communication vehicles, but those of us at the senior management level [...]
When Kate Gamble asked me to write about my mentor, I thought that would be easy since I have worked for a lot of people that have positively shaped who I am. I also love healthsystemCIO.com and wanted to give back. But I anguished over who to write about, not being able to choose any one person. So, I chose to [...]
I can’t imagine how difficult it is for those who sell IT services and goods to reach the people that would buy from them. Every organization has a different structure and we are all inundated with requests for our time and attention. Many attempts to get our attention are complete failures; for example, when it [...]
We are users of a cool product from Aternity for application monitoring. The Aternity app runs in the background on our PCs and monitors the end-user experience. When a customer says, “the system is running slow,” we have a wealth of data that can confirm that is the case, quantify how slow it is running, [...]
There are a few keys that I have found when communicating with customers about outages and service interruptions: Our customers can accept bad news, they cannot accept no news. Getting the team out into the patient care areas, communicating face-to-face, buys a lot of goodwill. Don’t use generic email addresses, send genuinely worded emails from [...]
Most people think that the role of the Project Management Office (PMO) is similar to that of an airplane pilot. It is their job to make sure that the plane gets to its destination without crashing into the ground. While that’s true, and a critical role of a Project Management Office, it may not be [...]
Misunderstandings, even small ones, can result in thousands of hours of wasted work. It is really important in our field that we clearly communicate. One common source of misunderstanding is the pronoun. I would encourage you to listen to how often people use “it”, “that and “them”. I have made it a habit to ask [...]
I currently carry a Samsung Infuse Android phone. It is an AT&T phone that I have had for about a year. I am ready to replace it and I have been wrestling between the new Samsung Galaxy SIII and an iPhone. The reviews of the SIII are tempting. The specs are impressive (quad core graphics, [...]
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