Although health systems are making major strides toward digitization, the reality is that when it comes to delivering test results and referrals, some still rely heavily on fax machines, says CMIO CT Lin, who offers insights on how to right the ship.
Although they rarely get the credit they deserve, physician informaticists play a critical role as the nexus between IT and clinicians – especially in an environment where change is a constant, says CMIO CT Lin.
The problem is clear: physicians face too many time pressures, and patients don’t feel they’re being heard during encounters. The solution is also clear, says CT Lin, and it involves better communication strategies.
Although it encountered resistance at first, University of Colorado’s strategy to release Open Notes to patients has resulted in improved outcomes and increased patient satisfaction, says CMIO CT Lin.
Although most compare an EHR implementation process to a marathon, to those who are doing the hard work, it feels more like a long sprint, says CMIO CT Lin.