George Hickman, EVP & CIO, Albany Medical Center, Chapter 1

George 'Buddy' Hickman, EVP/CIO, Albany Medical Center

About Albany Medical Center
Being a Soarian development site — “There were a lot of fits and starts.”
Siemens-Cerner merger
“There’s a direction there and an investment pattern that’s going to continue.”
Meeting with John Glaser & Kent Gale — “They gave us an early preview of the intended roadmap.”

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Tom Pacek, VP & CIO, Inspira Health Network, Chapter 3

Tom Pacek, VP & CIO, Inspira Health Network

Easing staff burden with consultants & interns
Work-life balance
Getting personal with staff — “It’s importance to me to know what’s going on with them.”
“Dynamic” HIT industry
Cutting edge, not “bleeding edge”
Evolution of physician engagement

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Kent Hoyos, CIO, Pomona Valley Hospital Medical Center, Chapter 3

Kent Hoyos, CIO, Pomona Valley Hospital Medical Center

Physician documentation — “We don’t want to roll it out in a way that flips over the cart.”
Lack of a statewide HIE in California
“It all falls on the hospitals”
Dipping their toes into the ACO waters
Consistency in leadership
“It really truly feels like a community hospital should.”

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Arthur Crowe, VP of Support Services & CIO, Peconic Bay Medical Center, Chapter 1

Arthur Crowe, VP of Support Services & CIO, Peconic Bay Medical Center

Peconic Bay’s growth from community hospital to health system
Upgrading to Siemens Soarian
Making “a leap of faith” with vendors
IT as an investment strategy — not just fixer of what’s broken
Weekly forums to improve clinician satisfaction — “They can go elsewhere.”
Partnering with LG on Zero Client devices

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Mike Mistretta, VP & CIO, MedCentral Health System, Chapter 1

Mike Mistretta, VP & CIO, Kaweah Delta Healthcare District

About MedCentral
Being a beta site for Siemens — “We get to influence the usability of the systems.”
Quality measures
Piloting portals with employees
MU dream team: clinical program manager, nursing liaison & CMO
Creating a unified patient record
NextGen in ambulatory, Siemens Soarian in the hospitals

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