Julie Bonello, CIO, Access Community Health Network, Chapter 3

Julie Bonello, CIO, ACCESS Community Health Network

Staff retention — providing “great growth opportunities.”
Role of IT in improving care
Referral flow between hospitals and specialists
Background in nursing, researching & consulting
Aligning with community health centers — “That’s where all of us are beginning to migrate.”
The unique opportunity for today’s CIOs

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Chad Eckes, CIO, Wake Forest Baptist Health, Chapter 4

Chad Eckes, CIO, Wake Forest Baptist Health

High cost of archiving data
Project Sunset
Advisory councils for prioritization
“I’m blessed in this enterprise for having very active partners.”
Balancing strategic initiatives with operational needs
ITS organizational structure
“The most important draw here was the people.”

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Julie Bonello, CIO, Access Community Health Network, Chapter 2

Julie Bonello, CIO, ACCESS Community Health Network

Access’ Epic journey — “We embarked on a complete system strategy.”
Building an IT team from the ground up
3 years to Stage 6
Change management — “We knew we would face difficulties.”
Community provider portal
Epic’s practice management system
Her ever-evolving strategy to recruit & retain staff

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Chad Eckes, CIO, Wake Forest Baptist Health, Chapter 3

Chad Eckes, CIO, Wake Forest Baptist Health

Laying the groundwork to innovate — “It’s a matter of prioritizing resources and time.”
Outsourcing service desk & support
Empowering the staff — “Who here has had a great idea that was not accepted?”
Private cloud infrastructure
From 60 days to mere hours to provision new systems
Managing resistance

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Michael Skvarenina, VP & CIO, Holy Name Medical Center, Chapter 3

Michael Skvarenina, VP & CIO, Holy Name Medical Center

Multiple patient portals — “It’s really not user-friendly.”
Acting CIO for nearly a decade
From vendor to provider side
“I’ve never let go of software design and development”
WebHIS blog
“With passion, anything is possible”
Holy Name’s development “Dream Team”

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