Before starting any project, leaders need to set realistic expectations, says CIO Gary Light, which often means explaining that everyone won’t get all of their needs met.
Physician champions play a critical role in driving EHR adoption in any setting, but particularly in behavioral health, says Jennifer D’Angelo, who talks about how her team is working to improve usability.
Sometimes all it takes is a little push outside the comfort zone to show team members what they’re capable of, says CIO Scott Vachon, who talks about finding “hidden gems.”
Perhaps the toughest part of a merger is getting separate organizations to act as one. But it can be done if leadership follows a few simple tenets – starting with communication, says Scott Vachon.
If we want to uncover the “true patient story,” we need to connect the dots across separate entities and look at data in a longitudinal way, says Dr. Rasu Shrestha, who talks about his team’s strategy at UPMC.