Being acquired can be unnerving, particularly for a smaller hospital. And so it’s critical for CIOs to choose words carefully, keep the communication lines open, and be respectful, says John Kenagy.
If you want to transition the IT department away from application support mode and into customer support mode, make sure you’re listening and asking the right questions, says CIO Chris Paravate.
If health systems want to sell independent practices on a hosted solution, the key is to establish trust, educate on the benefits of integration, and to avoid, at all costs, the oversell, says CIO John Kenagy.
Perhaps the hardest part of a CIO’s role is in learning to relinquish some control, says Chris Paravate, who talks about how he has worked to educate and empower his staff, and why go-live is only the beginning.
If you’re going to embark on an “aggressive” EHR rollout, there are several pieces that need to be in place, says CIO Chris Paravate. One of those is workflow training, which should start long before go-live.