One of Dr. Anncy Thomas’ first goals as CIO at Episcopal Health Services was to change not just the outside perception of IT, but the department’s mindset of its core objectives.
One of the most valuable assets CIOs can bring – especially those who have worked outside of the provider space is an understanding of “what works and what doesn’t work,” says Erik Pupo.
The CIO’s job isn’t to try to make every customer happy. It’s to make sure everyone’s voice is heard and their questions are answered, says Erik Pupo.
The challenge for most organizations isn’t a lack of data, but a way to bring value to the data without “dumping reports” on clinicians, says Jenny Carney, who talks about the strategy at BIDCO.
For most organizations, Y2K was a “non-event.” But for Carolinas HealthCare, it helped lay the foundation for clinical transformation, says former CIO Craig Richardville, who reflects on 20 years with the organization.