A Novel Idea: CRM Systems That Serve The Customer

Paul Roemer has issued a challenge to customer relationship management vendors: design a cloud-based solution that meets patients’ needs interactively — and doesn’t involve a call center. Who will step up?

Share

Fried Chicken, KPIs And Lost Opportunities

Your health system’s processes are designed to miss the expectations of at least one out of every three callers — how did this happen and how can it be fixed? Paul Roemer has some thoughts.

Share

How Can PatientOnDemand Drive Wellness?

It’s great that patients are using wearables and apps to track their data, but if healthcare professionals aren’t accessing and analyzing it, is it really making people healthier? Paul Roemer says we need to take it a step further.

Share

What Is Your Healthcare Moonshot?

Every industry needs a moonshot, but what will be healthcare IT’s next defining move? Paul Roemer explores some possibilities, and challenges leaders to “go build a rocket.”

Share

The Missing Piece of the Health App Puzzle

What are patients currently getting from health apps and wearables? Reams of data, but very little information. But that doesn’t have to be the way, says Paul Roemer.

Share