IDD & The Waffle House Theory Of Patient Experience

When it comes to meeting the needs of patients, does your health system suffered from IDD (Inattention Deficit Disorder)? There’s one way to find out, says Paul Roemer.

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A Novel Idea: CRM Systems That Serve The Customer

Paul Roemer has issued a challenge to customer relationship management vendors: design a cloud-based solution that meets patients’ needs interactively — and doesn’t involve a call center. Who will step up?

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Fried Chicken, KPIs And Lost Opportunities

Your health system’s processes are designed to miss the expectations of at least one out of every three callers — how did this happen and how can it be fixed? Paul Roemer has some thoughts.

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How Can PatientOnDemand Drive Wellness?

It’s great that patients are using wearables and apps to track their data, but if healthcare professionals aren’t accessing and analyzing it, is it really making people healthier? Paul Roemer says we need to take it a step further.

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What Is Your Healthcare Moonshot?

Every industry needs a moonshot, but what will be healthcare IT’s next defining move? Paul Roemer explores some possibilities, and challenges leaders to “go build a rocket.”

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