How Pokémon GO Is Reinventing Healthcare Consumerism

Healthcare is woefully behind when it comes to deploying innovative consumer technologies. The latest craze, however, offers the perfect opportunity to turn the tide, says Paul Roemer.

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Are Your Patients Part Of The Four Percent?

The problem with most hospital access points? They weren’t designed with the patient in mind, says Paul Roemer, who found some alarming results when he conducted a consumerism experiment.

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IDD & The Waffle House Theory Of Patient Experience

When it comes to meeting the needs of patients, does your health system suffered from IDD (Inattention Deficit Disorder)? There’s one way to find out, says Paul Roemer.

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A Novel Idea: CRM Systems That Serve The Customer

Paul Roemer has issued a challenge to customer relationship management vendors: design a cloud-based solution that meets patients’ needs interactively — and doesn’t involve a call center. Who will step up?

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Fried Chicken, KPIs And Lost Opportunities

Your health system’s processes are designed to miss the expectations of at least one out of every three callers — how did this happen and how can it be fixed? Paul Roemer has some thoughts.

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