The Simple Ways Hospitals Can Improve Patient Experience

The people who visit your health system’s website are having an experience; if you want it to be a positive, interactive experience, here are some suggestions from Paul Roemer.

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What Is Healthcare’s Missing Link?

Imagine a world where every single interaction patients have with payers or providers could be done online, while providing a remarkable user experience. Can’t picture it? Successful organizations can, says Paul Roemer.

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Patient Engagement And The Numbers Game

Healthcare organizations collect all types of data on patient access and engagement, but unless they can actually demonstrate an impact on business, the numbers are meaningless, says Paul Roemer.

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Are You Ready For Wave Two Of Consumerism?

A few years ago, the first wave of the tsunami hit when retail brought disruption and efficiency to healthcare. As that plan continues to unfold, the provider side is still waiting, says Paul Roemer.

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What You Don’t Know About Scheduling Appointments

There’s a significant gap between what practitioners think is required to schedule an appointment and what actually happens, according to Paul Roemer, who says the process includes as many as a dozen steps.

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