The Idiot’s Guide to Drastically Reducing Readmissions

Paul Roemer, CEO, Pale Rhino Consulting

Problems fall into two boxes; easy and difficult. An easy problem to solve is “Do you want fries with your order?” A more complex problem, one I faced two weeks ago, was helping my daughter buy a dress for the eighth-grade dance. I have some experience buying clothes, some experience going to dances, and even some […]

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Can You Decrease Readmissions By 50 Percent?

Paul Roemer, CEO, Pale Rhino Consulting

The June 10, 2014 issue of Hospitals & Health Networks (H&HN) featured the article, ‘Technology is the key to patient engagement at the individual level.’ It is worth reading. It got me wondering about how we define engagement, wondering about engaging patients, and about engaged patients. I think engaged patients are the result of different […]

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Putting Toothpaste Back In The Tube

Paul Roemer, CEO, Pale Rhino Consulting

While listening to NPR I heard the columnist from the LA Times, David Lazarus, recount the experience of his recent stay at the UCLA Medical Center, a result of his cat trying to devour him. The bill: $52,000; $4,000 a night for the room and there was no HBO — more than the cost of the […]

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Are You Measuring The Complete Patient Experience?

Paul Roemer, CEO, Pale Rhino Consulting

Sharks cannot turn their heads. Sometimes it seems business leaders have the same problem. What transformation or innovation would you undertake if you were not afraid to turn your head, to look for solutions if you were not of failing? Hospitals either have satisfied patients or they do not. Measuring satisfaction will not yield satisfied patients any […]

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What Population Health Snapshots Are Missing

Paul Roemer, CEO, Pale Rhino Consulting

What if a hospital CIO could take the lead role in making population health management successful? Not through implementing some package, but by being the thought leader and delivering far more than a dashboard and analytics. What would thought leadership around population health look like? One way to answer the question is by arriving at the […]

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