Healthcare is woefully behind when it comes to deploying innovative consumer technologies. The latest craze, however, offers the perfect opportunity to turn the tide, says Paul Roemer.
The problem with most hospital access points? They weren’t designed with the patient in mind, says Paul Roemer, who found some alarming results when he conducted a consumerism experiment.
When it comes to meeting the needs of patients, does your health system suffered from IDD (Inattention Deficit Disorder)? There’s one way to find out, says Paul Roemer.
Paul Roemer has issued a challenge to customer relationship management vendors: design a cloud-based solution that meets patients’ needs interactively — and doesn’t involve a call center. Who will step up?