Improving Access: What Is Your Best First Step?

Paul Roemer, VP of Patient Access, Clinovations

One of the problems with getting across a new idea is presenting it in a manner that allows others to visualize something they have not seen before. I think people have that problem when it comes to understanding how to recast patient experience and patient access. We have patients, they think to themselves, therefore those […]

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Patient Experience: What Exactly Needs to Change?

Paul Roemer, VP of Patient Access, Clinovations

There are around 4.1 million hotel rooms in the US. People who study obscure facts recommend that pillows be replaced every two months. If we assume that each hotel room has four pillows, the hospitality industry should replace about 100 million pillows a year. I travel a fair amount, and I have yet to see […]

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Patient Experience: A Teachable Moment From the VA

Paul Roemer, VP of Patient Access, Clinovations

A few years from now, if you and your child happen to stay at hotel —  it could even be a Holiday Inn Express, if you have savant-like tendencies — your child will look around the hotel room and ask you to explain some of what she sees. For instance, that thing on the nightstand […]

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Do We Deliberately Disengage Patients?

Paul Roemer, VP of Patient Access, Clinovations

The reporter on ESPN stated that cyclists in a 40-kilometer race could shave 79 seconds off their time by shaving all of their hair. The reporter failed to mention how much time could be shaved by pedaling faster. Sometimes the easiest answer is overlooked, perhaps because it is too easy to be believed. Patient engagement. Hospital disengagement. […]

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Let’s Close All The Call Centers

Paul Roemer, VP of Patient Access, Clinovations

“The first thing we do, let’s kill all the lawyers,” Shakespeare, Henry VI. No small feat considering the number of lawyers. Rather than take such a radical step, let us begin with something more achievable. Let’s close all the health system call centers. Customer experience may go up, and customer access may not be affected negatively. […]

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