What Is Patient Experience’s Wow Factor?

Paul Roemer, VP of Patient Access, Clinovations

If asked, most of your employees would probably describe your organization as highly innovative. Would those same people be able to describe the most impactful innovation in the last two years? Would they be able to describe a single innovation? Do they know who is in charge of innovation? If the answer to those three questions […]

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Walking Back The Cat

Paul Roemer, VP of Patient Access, Clinovations

I thought I would share a few thoughts about one of my favorite subjects: business meetings. It is difficult to find a good meeting — one that starts and ends on time, one with an agenda, and one with someone who knows how to run a meeting. Sooner or later, you have to say something just […]

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Three Fatal Flaws of Relying on HCAHPS

Paul Roemer, VP of Patient Access, Clinovations

It seems to me that every mention of a hospital attempting to improve patient experience is a misnomer. While an improved experience may be an adjunct result of the hospital’s efforts, the hospital does not call a meeting to improve patient experience. The hospital calls a meeting to improve its HCAHPS score. Net-net, the actual purpose of […]

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The Idiot’s Guide to Drastically Reducing Readmissions

Paul Roemer, VP of Patient Access, Clinovations

Problems fall into two boxes; easy and difficult. An easy problem to solve is “Do you want fries with your order?” A more complex problem, one I faced two weeks ago, was helping my daughter buy a dress for the eighth-grade dance. I have some experience buying clothes, some experience going to dances, and even some […]

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Can You Decrease Readmissions By 50 Percent?

Paul Roemer, VP of Patient Access, Clinovations

The June 10, 2014 issue of Hospitals & Health Networks (H&HN) featured the article, ‘Technology is the key to patient engagement at the individual level.’ It is worth reading. It got me wondering about how we define engagement, wondering about engaging patients, and about engaged patients. I think engaged patients are the result of different […]

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