Imagine a world where every single interaction patients have with payers or providers could be done online, while providing a remarkable user experience. Can’t picture it? Successful organizations can, says Paul Roemer.
Healthcare organizations collect all types of data on patient access and engagement, but unless they can actually demonstrate an impact on business, the numbers are meaningless, says Paul Roemer.
A few years ago, the first wave of the tsunami hit when retail brought disruption and efficiency to healthcare. As that plan continues to unfold, the provider side is still waiting, says Paul Roemer.
There’s a significant gap between what practitioners think is required to schedule an appointment and what actually happens, according to Paul Roemer, who says the process includes as many as a dozen steps.