The Missing Piece of the Health App Puzzle

What are patients currently getting from health apps and wearables? Reams of data, but very little information. But that doesn’t have to be the way, says Paul Roemer.

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The Three C’s of Healthcare And Why They Matter

It’s not enough to just know the three C’s of healthcare – cognitive health, consumerism, and context. Leaders need to understand that they each begin and end with access, says Paul Roemer.

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The Healthcare Relationship Management Cloud

“If you’re in a horror movie, you make poor decisions. It’s what you do.” A group of kids are running from a murderer in the middle of the woods when they stumble upon an old cabin. “Let’s hide in the attic. No, in the basement.” One woman starts breaking down and is in tears: “Why […]

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What’s The Missing Link With Healthcare Consumerism?

All things being equal. We use that phrase a lot. It occurred to me that the only reason to use the phrase is that more often than not, all things are not equal. In healthcare, experiences never equal expectations. The last best experience that anyone has anywhere becomes the minimum expectation for the experience they […]

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How To Hire A Patient Experience Officer

I was making dinner the other night and was reminded of a story I heard on NPR. The narrator and his wife were talking about their 50-year marriage. One of the stories the husband mentioned concerned his wife’s meatloaf. Their recipe for meatloaf was one they had learned from his wife’s mother. Over the years […]

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