Walking Back The Cat

Paul Roemer, CEO, Pale Rhino Consulting

I thought I would share a few thoughts about one of my favorite subjects: business meetings. It is difficult to find a good meeting — one that starts and ends on time, one with an agenda, and one with someone who knows how to run a meeting. Sooner or later, you have to say something just […]

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Three Fatal Flaws of Relying on HCAHPS

Paul Roemer, CEO, Pale Rhino Consulting

It seems to me that every mention of a hospital attempting to improve patient experience is a misnomer. While an improved experience may be an adjunct result of the hospital’s efforts, the hospital does not call a meeting to improve patient experience. The hospital calls a meeting to improve its HCAHPS score. Net-net, the actual purpose of […]

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The Idiot’s Guide to Drastically Reducing Readmissions

Paul Roemer, CEO, Pale Rhino Consulting

Problems fall into two boxes; easy and difficult. An easy problem to solve is “Do you want fries with your order?” A more complex problem, one I faced two weeks ago, was helping my daughter buy a dress for the eighth-grade dance. I have some experience buying clothes, some experience going to dances, and even some […]

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Can You Decrease Readmissions By 50 Percent?

Paul Roemer, CEO, Pale Rhino Consulting

The June 10, 2014 issue of Hospitals & Health Networks (H&HN) featured the article, ‘Technology is the key to patient engagement at the individual level.’ It is worth reading. It got me wondering about how we define engagement, wondering about engaging patients, and about engaged patients. I think engaged patients are the result of different […]

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Putting Toothpaste Back In The Tube

Paul Roemer, CEO, Pale Rhino Consulting

While listening to NPR I heard the columnist from the LA Times, David Lazarus, recount the experience of his recent stay at the UCLA Medical Center, a result of his cat trying to devour him. The bill: $52,000; $4,000 a night for the room and there was no HBO — more than the cost of the […]

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