One of the most valuable assets CIOs can bring – especially those who have worked outside of the provider space is an understanding of “what works and what doesn’t work,” says Erik Pupo.
The CIO’s job isn’t to try to make every customer happy. It’s to make sure everyone’s voice is heard and their questions are answered, says Erik Pupo.
It’s not the technology piece that’s most challenging for CIOs, but the people and process piece, says Daniel Barchi, a presenter at the upcoming CHIME18 Fall Forum. “The more we can share insights with one another, the better off we are.”
By applying a structured, scalable approach, NewYork-Presbyterian was able to build NYP OnDemand from a concept into one of the most comprehensive telehealth programs in the country, says Daniel Barchi.
As care is increasingly delivered in outpatient environments, there’s a growing need for facilities that leverage technology and building design to enable a smooth healing process, says Daniel Barchi.