The best go-live support may be closer than you think, says Jason Hess of KLAS, who discusses the benefits of leveraging nurses from neighboring organizations and students to help train users.
When it comes to achieving population health goals, many organizations now believe having multiple vendors working in tandem is a more effective strategy than consolidation, says Mitchell Josephson of KLAS.
From underestimating the importance of a successful demo to failing to include end users, there are missteps that can derail a buying decision, says Doug Tolley of KLAS, who offers advice for leaders in both camps.
Having the right tools in place is a critical part of a population health strategy, but it shouldn’t be the first priority, says Taylor Davis, who believes long-lasting success “starts with people.”
There’s bound to be some variance between instances of the same EHR system at different organizations, says Mike Davis. But if the workflows are dramatically different, it means clinician input isn’t being incorporated nearly enough.