The digital storm that has hit other industries is headed for healthcare, says Bill Russell, and it’s the leader’s responsibility to have the organization pointed in the right direction and focused on the things that will matter most.
The voice of the consumer can help inform an healthcare organization’s strategy and priorities, and yet many leaders aren’t listening, says Bill Russell, who talks about CRM can be leveraged to provide individualized service.
As the consumer movement gains traction, healthcare needs to find a way to interact with people daily and deliver customized experiences that can lead to healthier lives, says Bill Russell. And the company that can do that is Amazon.
Can implementing an IT University help your organization improve processes, prioritize more effectively, and increase morale? Yes, if designed and operationalized the right way, says Bill Russell.
Although it’s impossible to determine with completely certainty which projects will fail and which will succeed, there are steps leaders can take to increase the chance of success, says Bill Russell.