Sea Change: Hawaii Pacific’s New Approach To Attracting and Assessing IT Talent

The traditional recruiting methods just weren’t cutting it at Hawaii Pacific Health, so two leaders from operations and human resources put their heads together and came up with a completely new concept.

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Steve Robertson, EVP & CIO, Hawaii Pacific Health, Chapter 3

Staff retention
Using in-house talent for Epic rollout
Clearing up misperceptions: “It’s not laid-back at all.”
Work-life balance, accountability & transparency
“Delegation is the most empowering thing of all.”
Early lessons learned — “Steady course and speed.”
Chasing your tail

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Steve Robertson, EVP & CIO, Hawaii Pacific Health, Chapter 2

Partnering with BCBS — “We made an offer they couldn’t refuse.”
Building a successful patient portal
MU Stage 2 — “It will be much, much harder.”
Stimulus dollars are “like pennies from heaven.”
Hawaii’s HIE success
Exchanging lab results through clinical messaging system

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Steve Robertson, EVP & CIO, Hawaii Pacific Health, Chapter 1

About Hawaii Pacific
HPH’s 7-year Epic journey — “It was a lot of consolidation work.”
From a $32 million to $57 million price tag
Reducing bad debt — “We knew there was a lot of opportunity”
Communication, trust & transparency
Lingering legacy systems
Cleaning out A/R “is like draining a swamp”

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