Learning From Google

09/14/2011 By Leave a Comment

Google had an outage this week. Google Docs, which I use at home, was down for about an hour. They wrote a post about the outage on their blog. I think this post is a great lesson in effective IT Operations. Our IT organization is working on improving all of these areas, but we have [...]

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Filed Under: Disaster Recovery, Infrastructure/Network Tagged With: , ,

Don’t Be Strangled By Process-Improvement Black Belts

07/20/2010 By 1 Comment
Dale Sanders, CIO, National Health Services Authority, Cayman Islands

In ITIL, we healthcare CIOs are acting in predictable fashion by following the “Most Popular Practice” as opposed to the “Best Practice.” Before we pull the trigger on yet another silver bullet savior of process, I urge all of us to look closely at the contribution of burdensome process in the woes of Toyota…and GE…and [...]

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Filed Under: Process Improvement Methodologies Tagged With: , , , , , , , , , ,