Ken Deans, VP & CIO, Chesapeake Regional Medical Center, Chapter 3

Ken Deans, VP & CIO, Chesapeake Regional Medical Center

From graveyard shift computer operator to CIO
Leading by example — “I wouldn’t expect anyone to do anything I either haven’t done or wouldn’t do.”
Keys to staff retention
Ritz-Carlton & the “obligation” to provide excellent service
Importance of rounding — “Don’t lead from behind a desk.”
Good vs great

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Ken Deans, VP & CIO, Chesapeake Regional Medical Center, Chapter 2

Ken Deans, VP & CIO, Chesapeake Regional Medical Center

Focus on analytics — “Information is what you need to focus on the running the business”
Enterprise 5-year IT strategic plan
“Each year you have to reassess it and be willing to move and change.”
Communication strategy
Timing of MU & Epic go-live
ICD-10 – “America is not prepared for it.”

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David Bensema, MD, CIO, Baptist Health, Chapter 3

David Bensema, MD, CIO, Baptist Health

Physician engagement
“We don’t get relationships sitting in offices. You have to get out.”
Lessons learned in change management
Biggest surprises about becoming a CIO
Anticipatory staffing — “It’s not a sustainable model.”
Learning project management as an executive medical director
Coming to Baptist in 2001 — “I knew I’d found home.”

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Ken Deans, VP & CIO, Chesapeake Regional Medical Center, Chapter 1

Ken Deans, VP & CIO, Chesapeake Regional Medical Center

About Chesapeake Regional
Migrating to Epic
Flexibility with go-live — “We’re not trying to meet a date for the sake of meeting a date.”
Epic Connect model with Good Help Inc.
Biweekly meetings – “We want to be nimble.”
Focus on workflow and process improvement
“Don’t let perfect be the enemy of good.”

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David Bensema, MD, CIO, Baptist Health, Chapter 2

David Bensema, MD, CIO, Baptist Health

Leading EHR selection process as CMIO
Heavy physician representation
“Lean” 175-person Epic team
Frustration with poaching — “It’s keeping that vision in front of myself and helping others see it.”
Epic rollout: “Operationally led, IT supported”
Challenges with clinical summaries
Broadband Internet — “We are struggling as a state.”

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