Joe Bengfort, CIO, UCSF Medical Center and Campus, Chapter 2

Joe Bengfort, CIO, UCSF Medical Center and Campus

UCSF’s analytics approach — “We’re incrementally moving and maturing the data model.”
Early adopter of Epic Cogito
Creating dashboards to ID and solve issues
Two-tiered governance structure — “You can’t throw big, heavy governance at this.”
Lean — “It’s a culture first.”
Consolidating IT departments

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Joe Bengfort, CIO, UCSF Medical Center and Campus, Chapter 1

Joe Bengfort, CIO, UCSF Medical Center and Campus

About UCSF Medical Center
Heavy focus on ACOs
3-legged clinical enterprise strategy
Applying research to the clinical setting “in near real-time”
2 years into Lean
Optimizing Epic “in synchronization” with CPI initiative
Interoperability challenges

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Sue Schade, CIO, University of Michigan Hospitals and Health Centers, Chapter 2

Sue Schade, CIO, University of Michigan Hospitals and Health Centers

Driving culture change
“You have to get people to a state of readiness.”
Traits of a successful CIO — “A good balance of strategic and operational.”
Avoiding the black box
IT as ‘part of the extended care team’
Her blog — “I wanted to share my experience and lessons.”
Avoiding the blame game

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Ken Deans, VP & CIO, Chesapeake Regional Medical Center, Chapter 3

Ken Deans, VP & CIO, Chesapeake Regional Medical Center

From graveyard shift computer operator to CIO
Leading by example — “I wouldn’t expect anyone to do anything I either haven’t done or wouldn’t do.”
Keys to staff retention
Ritz-Carlton & the “obligation” to provide excellent service
Importance of rounding — “Don’t lead from behind a desk.”
Good vs great

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Ken Deans, VP & CIO, Chesapeake Regional Medical Center, Chapter 2

Ken Deans, VP & CIO, Chesapeake Regional Medical Center

Focus on analytics — “Information is what you need to focus on the running the business”
Enterprise 5-year IT strategic plan
“Each year you have to reassess it and be willing to move and change.”
Communication strategy
Timing of MU & Epic go-live
ICD-10 – “America is not prepared for it.”

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