Bobbie Byrne, MD, EVP & CIO, Edward Elmhurst Health, Chapter 3

Merging two IT cultures isn’t easy, but it can be done if leaders are willing to listen and to ask some key questions, says CIO Bobbie Byrne. And even then, there are going to be landmines.

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Bobbie Byrne, MD, EVP & CIO, Edward Elmhurst Health, Chapter 2

The toughest part about leading through a merger? Learning another organization’s culture, says Bobbie Byrne, which means identifying where land mines exist and how to sidestep them before making any major moves.

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Bobbie Byrne, MD, EVP & CIO, Edward-Elmhurst Health, Chapter 1

Sometimes the most important partnership you have is with a competitor, says CIO Bobbie Byrne, who talks about the value that physician engagement, support, and training can play in planning a successful rollout.

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Chris Paravate, CIO, Northeast Georgia Health System, Chapter 3

If you want to transition the IT department away from application support mode and into customer support mode, make sure you’re listening and asking the right questions, says CIO Chris Paravate.

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John Kenagy, PhD, SVP/CIO & CISO, Legacy Health, Chapter 1

If health systems want to sell independent practices on a hosted solution, the key is to establish trust, educate on the benefits of integration, and to avoid, at all costs, the oversell, says CIO John Kenagy.

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