If you want to transition the IT department away from application support mode and into customer support mode, make sure you’re listening and asking the right questions, says CIO Chris Paravate.
If health systems want to sell independent practices on a hosted solution, the key is to establish trust, educate on the benefits of integration, and to avoid, at all costs, the oversell, says CIO John Kenagy.
If you’re going to embark on an “aggressive” EHR rollout, there are several pieces that need to be in place, says CIO Chris Paravate. One of those is workflow training, which should start long before go-live.
Being CIO at a smaller organization means wearing many hats, but it also means being closer to the day-to-day activities and developing a better understanding of how the organization works, says Daryl Kallevig.
At Chidren’s Health, having dedicated leaders who can speak a common language and bring together clinical and IT worlds has made the organization stronger and translated into better patient care.