There’s no checklist or formal training when it comes to dealing with death at the workplace, but there are steps leaders can take to care for the family, the staff, and yourself, says CIO Ed Marx.
The life-changing, career-defining lesson Ed Marx learned while washing windows? “Service excellence is a strategic differentiator for success.”
There’s nothing wrong with bringing some of your own ideas into a new role – as long as you’re willing to consider other ideas as well, says Ed Marx, who talks about his leadership philosophy.
The best way to get to know an organization and its people isn’t necessarily to hit the ground running, but to ‘hit the ground listening,’ says Ed Marx, who talks about his first months as Cleveland Clinic CIO.
Individual accolades are nice to have, but for leaders, the true reward comes when the entire organization is recognized for demonstrating the positive impact of IT and clinical care efforts, says Ed Marx.