The problem is clear: physicians face too many time pressures, and patients don’t feel they’re being heard during encounters. The solution is also clear, says CT Lin, and it involves better communication strategies.
With all the technology available, why do patients still struggle to find the right provider? The answer has nothing to do with technology, and everything to do with our current healthcare structure, says CT Lin.
The answer to improving EHR usability isn’t more alerts, says CT Lin, who believes we need to focus instead on designing a smarter EHR that guides and nudges a physician’s behavior.
Although it encountered resistance at first, University of Colorado’s strategy to release Open Notes to patients has resulted in improved outcomes and increased patient satisfaction, says CMIO CT Lin.
Although most compare an EHR implementation process to a marathon, to those who are doing the hard work, it feels more like a long sprint, says CMIO CT Lin.