Although they rarely get the credit they deserve, physician informaticists play a critical role as the nexus between IT and clinicians – especially in an environment where change is a constant, says CMIO CT Lin.
The problem is clear: physicians face too many time pressures, and patients don’t feel they’re being heard during encounters. The solution is also clear, says CT Lin, and it involves better communication strategies.
With all the technology available, why do patients still struggle to find the right provider? The answer has nothing to do with technology, and everything to do with our current healthcare structure, says CT Lin.
The answer to improving EHR usability isn’t more alerts, says CT Lin, who believes we need to focus instead on designing a smarter EHR that guides and nudges a physician’s behavior.
Although it encountered resistance at first, University of Colorado’s strategy to release Open Notes to patients has resulted in improved outcomes and increased patient satisfaction, says CMIO CT Lin.