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Three years ago, I wrote the blog below to describe our intentions and aspirations for improving the current state of affairs for our Cerner applications in the Cayman Islands National Health System. The phrase “EMR Optimization” is now the common term to describe our undertaking; fixing a very bad implementation is the more frank description. [...]
The New England Journal of Medicine recently published an excellent article on patient satisfaction and outcomes data (“The Patient Experience and Health Outcomes”). My Toyota maintenance guy sends me a customer satisfaction email automatically after each “clinical encounter” with my cars. He asks me to rate the quality of the service he provided as well [...]
Social media, especially Facebook, is, among other things, a life experiment for me as an IT professional and “corporate executive.” In particular, I’m insatiably curious about the role that social media technology plays in transparency — breaking down the barriers and often hypocritical behaviors between personal and professional lives that allow for university football coaches [...]
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