The best way to truly understand the business of healthcare – both as it exists now, and what it will look like in the future – is by getting ‘out of IT,’ says CIO Laishy Williams-Carlson.
Sometimes, not being quite prepared to face the board can be a blessing in disguise, says Laishy Williams-Carlson, who talks about how she used honesty to help build credibility as the new CIO.
Merging cultures is never easy, but the process can be made somewhat smoother by focusing more on the ‘why’ than on the ‘how,’ says Laishy Williams-Carlson, who talks about the challenges Bon Secours faces with constant growth.
So much of the CNIO role is focused on change management, according to our panelists, who talk about the challenge they face in incorporating change in ways that add value and support workflow.
They may have taken different paths to get there, but Patty Sengstack, Ellen Pollack and Trish Gallagher face the same challenges in the CNIO role, from communication breakdowns to saying ‘no.’