Your health system’s processes are designed to miss the expectations of at least one out of every three callers — how did this happen and how can it be fixed? Paul Roemer has some thoughts.
No matter how high the demands for IT get — and they can be downright insatiable — the “yes machine” can’t continue without some tradeoffs, says CIO Sue Schade.
Having an individual with no filter isn’t just annoying, it can wreak havoc on the entire team, says CIO John Mason, who offers a series of steps to help change the behavior and restore sanity to the organization.
Leaders who ask tough questions of their team and solicit honest feedback who will get the best outcomes, says Anthony Guerra, whereas those who take silence for agreement will get just that.