Fried Chicken, KPIs And Lost Opportunities

Your health system’s processes are designed to miss the expectations of at least one out of every three callers — how did this happen and how can it be fixed? Paul Roemer has some thoughts.

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IT Governance: Basic But Critical

No matter how high the demands for IT get — and they can be downright insatiable — the “yes machine” can’t continue without some tradeoffs, says CIO Sue Schade.

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How To Deal With A No-Filter Problem

Having an individual with no filter isn’t just annoying, it can wreak havoc on the entire team, says CIO John Mason, who offers a series of steps to help change the behavior and restore sanity to the organization.

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Why You Should Ask About The Pins And Paperclips

Leaders who ask tough questions of their team and solicit honest feedback who will get the best outcomes, says Anthony Guerra, whereas those who take silence for agreement will get just that.

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Stifling The Smoke Signals

When faced with a warning that we don’t want to hear, leaders have two choices, says Kate Huvane Gamble. Listen and make the necessary changes, or stick your head in the sand, and end up like a certain football team.

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