Whether it’s caused by a lack of communication or failure to take ownership, poorly executed service can, and will, send customer satisfaction scores plummeting, says Anthony Guerra.
A true leader isn’t afraid to move forward with a decision that he or she knows is right, even if it’s unpopular with the team, says Anthony Guerra.
As a servant leader, your job is to do whatever it takes to help your people fulfill the mandates they’ve been given, says Anthony Guerra. And sometimes, that simply means being willing to listen.
Leaders who ask tough questions of their team and solicit honest feedback who will get the best outcomes, says Anthony Guerra, whereas those who take silence for agreement will get just that.