An Appetite For Better Service

Whether it’s caused by a lack of communication or failure to take ownership, poorly executed service can, and will, send customer satisfaction scores plummeting, says Anthony Guerra.

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Leading Without False Starts

A true leader isn’t afraid to move forward with a decision that he or she knows is right, even if it’s unpopular with the team, says Anthony Guerra.

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A Necessary Update

As a servant leader, your job is to do whatever it takes to help your people fulfill the mandates they’ve been given, says Anthony Guerra. And sometimes, that simply means being willing to listen.

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Why You Should Ask About The Pins And Paperclips

Leaders who ask tough questions of their team and solicit honest feedback who will get the best outcomes, says Anthony Guerra, whereas those who take silence for agreement will get just that.

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Acting With Courage

Instead of getting bogged down with why something has happened, savvy leaders focus on how to face major obstacles and how to forge a path forward, writes Anthony Guerra.

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