If you want to transition the IT department away from application support mode and into customer support mode, make sure you’re listening and asking the right questions, says CIO Chris Paravate.
In an ideal world, outages wouldn’t happen. But in reality they do, and having a team that can come together, assess the situation, and work together to restore systems makes all the difference, says Sue Schade.
It’s easy to get caught in a reporting matrix, but what really matters is that CMIOs are able to build and maintain relationships with a wide range of key stakeholders, says former CIO/CMIO George Reynolds.
Getting the most out of your IT department means more than being efficient, it means taking these 10 steps to align more effectively with other departments in the organization, says CIO David Chou.