Chris Paravate, CIO, Northeast Georgia Health System, Chapter 3

If you want to transition the IT department away from application support mode and into customer support mode, make sure you’re listening and asking the right questions, says CIO Chris Paravate.

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Teamwork At Its Best

In an ideal world, outages wouldn’t happen. But in reality they do, and having a team that can come together, assess the situation, and work together to restore systems makes all the difference, says Sue Schade.

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The Relationship Matrix — It’s Not About the Org Chart

It’s easy to get caught in a reporting matrix, but what really matters is that CMIOs are able to build and maintain relationships with a wide range of key stakeholders, says former CIO/CMIO George Reynolds.

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How To Run Your IT Shop Like A Business

Getting the most out of your IT department means more than being efficient, it means taking these 10 steps to align more effectively with other departments in the organization, says CIO David Chou.

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Creating A Safe Place

Everyone is going to get offended at one time or another. As the leader, it’s your job to realize the relational impact, acknowledge the hurt, and wish the offender well, says CIO Bill Rieger.

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