Michael Archuleta, Director of IT, Mt. San Rafael Hospital, Chapter 3

Michael Archuleta talks about the benefits of partnering with vendors, what he did to earn the respect of his team as a young leader, and how the organization is working to change the perception of rural hospitals.

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A Novel Idea: CRM Systems That Serve The Customer

Paul Roemer has issued a challenge to customer relationship management vendors: design a cloud-based solution that meets patients’ needs interactively — and doesn’t involve a call center. Who will step up?

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Don Reichert, VP & CIO, The MetroHealth System, Chapter 3

The key to a strong relationship with your vendor is actually quite simple, according to CIO Don Reichert: both parties must be open and transparent, and all egos must be checked at the door.

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Measuring The Success Of Value-Based Care Services

Health systems are making big investments with consulting firms and vendors to help make the transition toward value-based care. But what measures are they using to set goals? Warren Whitford of KLAS shares his insight.

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Kent Gale, Founder and Chairman, KLAS Enterprises, Chapter 2

Why did KLAS decide to take on interoperability? “There was a lot of misinformation,” says Kent Gale, who also talks about what surprised him at the inaugural summit, and the next big area his team is focusing on.

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