When trying to secure a customer, is a black-and-white, all-or-nothing approach always necessary, or are there gray areas? That all depends on the end goal, says Anthony Guerra.
One of the biggest hurdles in crafting a population health strategy is to get providers and vendors on the same page in terms of how they can work together effectively and what the solutions can realistically deliver, says Bradley Hunter of KLAS.
Although few vendors are “knocking it out of the park” in an area as complex as population health, providers remain optimistic about their ability to deliver, says Bradley Hunter of KLAS.
Having a strong relationship with your vendor is critical for any organizations, but for an independent, it’s vital to find someone who’s “willing to roll up their sleeves,” says CIO Shane Pilcher.
If vendors want to gain their customers’ trust, they need to learns their customers’ needs, provide them with tools to meet those needs, and teaches them how to get the most of their software, says KLAS’ Bobby Low.