Dollar Blocking, Part 2: The Real Cost Of Interoperability

We’ve seen several solutions thrown at the interoperability problem, including HL7, Interface Engines, and CommonWell, but are we any closer to achieving the holy grail of data sharing?

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Dollar Blocking, Part 1: Getting To The Root Of The Interoperability Debate

If we really want to get to the heart of the great interoperability debate, we have to start by looking at the financial perspectives of the different parties involved, say Vince Ciotti and Elise Ames.

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How To Reach CIOs

Hospitals need vendor products, and vendors need to get in the CIO’s door. But it’s not always so simple, says John Mason, who offers advice on which methods work (and which do not) in setting up coveted meetings.

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Michael Archuleta, Director of IT, Mt. San Rafael Hospital, Chapter 3

Michael Archuleta talks about the benefits of partnering with vendors, what he did to earn the respect of his team as a young leader, and how the organization is working to change the perception of rural hospitals.

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A Novel Idea: CRM Systems That Serve The Customer

Paul Roemer has issued a challenge to customer relationship management vendors: design a cloud-based solution that meets patients’ needs interactively — and doesn’t involve a call center. Who will step up?

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