KLAS: Providers Scaling Back On IT Outsourcing

Providers are stepping away from outsourcing - but not completely.

As organizations face mounting pressures to meet meaningful use requirements, providers are pulling back on extensive IT outsourcing services and turning to partial outsourcing agreements to meet growing demands, according to new data from KLAS. The report — IT Outsourcing 2013: Who Can Help with Rising IT Pressures — identified application management and help desk [...]

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Frank DiSanzo, CIO, St. Peter’s Healthcare System, Chapter 1

Frank DiSanzo, Chief Information & Strategy Officer, St. Peter’s HealthCare System

About St. Peter’s
Physician alignment strategies
Running the full gamut of Horizon
The “awkward” timing of McKesson’s announcement
Determining the next steps — Paragon or another product?
The McKesson CIOs of NJ/NY
The vendor leapfrog game

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Joel Vengco, VP & CIO, Baystate Health, Chapter 4

Joel Vengco, VP/CIO, Baystate Health

Vendor/customer relations — “It’s a two-way street.”
Being a Cerner outpost in Epic country
Awarepoint for RTLS
Leveraging a diverse background
The new CIO

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Technology In Retrograde

Anthony Guerra, Editor-in-Chief, hsCIO.com

“OneNote … I wonder what that’s all about,” I said to myself. I’d finally upgraded my Microsoft Office suite, leapfrogging from 2007 to 2013 in one fell swoop. I figured a lot of features must have been added during those technologically fruitful years, and I was looking forward to taking advantage of it all. “You [...]

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The High Stakes Of Going To Bat For Someone

Kate Huvane Gamble, Managing Editor, hsCIO.com

“Hey, I have an interview that I’m pretty excited about. Can I use you as a reference?” When I received this request from my friend (and former coworker), Chris, a few years ago, I didn’t hesitate one bit before replying, “Absolutely. Do you have my work number?” It was a no-brainer. Chris was one of [...]

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Bill Rieger, CIO, Flagler Hospital, Chapter 2

Bill Rieger, CIO, Flagler Hospital

What Allscripts did right
Answering to the board — “They trusted me”
Paul Black’s goodwill tour
Flagler’s year-long strategic-planning process
Clinical integration — “It’s our version of an ACO”
Identifying the right partners

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Bill Rieger, CIO, Flagler Hospital, Chapter 1

Bill Rieger, CIO, Flagler Hospital

About Flagler
Migrating from Meditech to Allscripts
Different strategies to get buy-in from physicians and nurses
Access to inpatient records for affiliated docs
Dealing with the fallout of Allscripts’ MyWay being pulled —“It was a little confusing.”
Town hall meetings led by docs — not administrative leaders
“If I can get out of the way & coach in the back ground, it’s much more effective.”

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The Risky Business Of Third-Party Vendors

Jorge Grillo, CIO, Canton-Potsdam Hospital

In a free-market economy, supply and demand drive pricing, availability, and a host of other economic trends. I have been in the healthcare IT business for over 20 years now, and generally, that free-market model has worked well. It has also allowed for win-win pricing structure and contractual payment terms. For instance, I have regularly [...]

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