There’s a common thread in the questions that providers have when it comes to implementing EHRs, says Jason Hess of KLAS. And when the right people are brought together, they’re able to find the right answers.
No matter which vendor an organization chooses, being able to reach out to existing customers is important. But when that vendor happens to be Epic, it’s more than important – it’s vital, says CIO Mike Mistretta.
It’s no longer enough simply to measure data, says Adam Gale. Now, KLAS is taking a more proactive approach by working with vendors to step up their game and “change the market in a healthy way.”
The reality with customization? The further an organization gets from a product’s foundation development, the further behind they are when the next set of enhancements are released, says CIO Tricia Julian.
From underestimating the importance of a successful demo to failing to include end users, there are missteps that can derail a buying decision, says Doug Tolley of KLAS, who offers advice for leaders in both camps.