Michael Archuleta talks about the benefits of partnering with vendors, what he did to earn the respect of his team as a young leader, and how the organization is working to change the perception of rural hospitals.
Paul Roemer has issued a challenge to customer relationship management vendors: design a cloud-based solution that meets patients’ needs interactively — and doesn’t involve a call center. Who will step up?
The key to a strong relationship with your vendor is actually quite simple, according to CIO Don Reichert: both parties must be open and transparent, and all egos must be checked at the door.
Health systems are making big investments with consulting firms and vendors to help make the transition toward value-based care. But what measures are they using to set goals? Warren Whitford of KLAS shares his insight.
Why did KLAS decide to take on interoperability? “There was a lot of misinformation,” says Kent Gale, who also talks about what surprised him at the inaugural summit, and the next big area his team is focusing on.