Having a strong relationship with your vendor is critical for any organizations, but for an independent, it’s vital to find someone who’s “willing to roll up their sleeves,” says CIO Shane Pilcher.
One of the biggest mistakes leaders make when choosing an EHR? Underestimating the importance of at-the-elbow support, during and after go-live, says CIO Dan Nash. “Spend the money now, or you’ll spend it later.”
Being a community health system means not rushing into major decisions – especially deciding on a core EHR vendor, and finding ways to make sure resources are maximized, says CIO Skip Rollins.
When it comes to driving adoption of population health tools, features like single sign-on and the ability to integrate with multiple platforms are just the basics, says KLAS’ Jared Jeffery.
The most important piece of advice CIO Jamie Nelson has for those planning a major implementation? Add more staff than you think might be needed, because the appetite for information will only grow.