By investing in work relationships early and often, leaders create credit that can be drawn on in times when it’s most needed, says John Mason, who provides advice on how to build those relationships.
Companies spend millions of dollars trying to understand what they need to do to keep employees engaged, when what they really should be focused on are building relationships between leaders and their staff, says John Mason.
A good staff meeting may end in agreement, but a great staff meeting hones ideas, strategies, and approaches, says Bill Russell, who discusses the importance of allowing dissent among your team – as long as it’s done right.
When leveraged the right way, super users can not only help improve staff engagement during an implementation – they can also help reduce the use of consultants, says Susan Marino of Hartford HealthCare.
The most important lessons Aaron Miri learned as a CIO had nothing to do with technology, but rather about having patience, being calm, and helping to grow the next class of leaders.