Keith Jennings, CIO, Massachusetts General Hospital & Physicians Organization, Chapter 1

About Mass General & MGPO
Governance structure at Partners
“Natural tension” between CIOs & CMIOs
Going “soup to nuts” with Epic across Partners
Live with rev cycle, planning a “staggered wave” for clinicals
“We’re hoping for some quick wins.”
Facing a major strategic change — “The world changed.”

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Steve Robertson, EVP & CIO, Hawaii Pacific Health, Chapter 1

About Hawaii Pacific
HPH’s 7-year Epic journey — “It was a lot of consolidation work.”
From a $32 million to $57 million price tag
Reducing bad debt — “We knew there was a lot of opportunity”
Communication, trust & transparency
Lingering legacy systems
Cleaning out A/R “is like draining a swamp”

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Edward Martinez, SVP/CIO, Miami Children’s Hospital, Chapter 2

Managing massive projects at the current rate of change
“Part of being a CIO today is knowing when to say, ‘Enough is enough, we can’t go any further’”
The daunting revenue cycle system change
Making the big calls, taking risks
“I’d rather have the discuss with the board about why we made a certain mistake and how we corrected it, then why we didn’t do anything”

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KLAS: Looking Outside For Revenue Cycle Services

As part of an ongoing strategy to meet Meaningful Use requirements and cut costs, a growing number of providers are turning to revenue cycle services, according to a new report from KLAS — Revenue Cycle Services: Which Firms Deliver Big Returns. The study found that ICD-10 preparation and reduced reimbursements are also contributing to the […]

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Michael O’Rourke, SVP/CIO, Catholic Health Initiatives, Chapter 1

About CHI (76 hospitals in 19 states)
Weighing in on federal legislation
Thoughts on the ICD-10 postponement
Lessons of 5010
Dangers of disrupting the revenue cycle

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