Todd Richardson, CIO, Deaconess Health System, Chapter 4

01/17/2012 By Leave a Comment
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The benefits of rounding
Fixing problems before they’re reported (and those that never would have been)
Leveraging Six Sigma for process improvement
Reaching HIMSS Analytics Stage 7
Does more technology always = better care?
The benefits of networking with CIO peers

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Filed Under: Career Management/Networking, Change Management/Implementation, Leadership/Staff Management, Process Improvement Methodologies Tagged With: , ,

Root Cause Analysis of IT Service Interruptions

01/09/2012 By Leave a Comment
Will Weider, CIO, Ministry Health Care & Affinity Health System

I used to think about the day when I fixed everything so we would stop IT outages. Of course that is silly. Like other healthcare organizations we are adding applications to the portfolio every year as new solutions address previously underautomated areas. Most of these are not core parts of the IT architecture, but they [...]

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Filed Under: Infrastructure/Network, Process Improvement Methodologies, Project Management Tagged With: ,

Drex DeFord, SVP/CIO, Seattle Children’s Hospital And Research Institute, Chapter 1

08/03/2011 By Leave a Comment

*Running a Cerner shop (acute/ambulatory)
*Crafting the next five-year plan
*Engaging the docs
*TPS for change management “Going go Gemba”
*Keeping the troops upbeat

Drex DeFord, SVP/CIO, Seattle Children’s Hospital, Chapter 1 [ 35:12 ] Play Now | Play in Popup | Download (636)
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Filed Under: Clinician Relations, Leadership/Staff Management, Meaningful Use, Process Improvement Methodologies Tagged With: , , , ,

Meditech 6.0 Diary Part 7 — Pay Now and Pay Later?

04/04/2011 By 5 Comments

There is an old saying that states, “Be careful what you ask for, you might get it.” For those who are new to the Meditech contracting model it is important to note that, unlike some other vendors, Meditech’s implementation fees are based on a bundled (not time and materials) approach.

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Filed Under: Acute EMR, Process Improvement Methodologies, Project Management, Vendor Management Tagged With: , , ,

PODCAST: One-on-One w/Heartland Health CIO Helen Thompson, Chapter 1

12/02/2010 By Leave a Comment
Helen Thompson, CIO, Heartland Health

All organizations need a mission against which choices can be made. At Heartland Health, that mission is simply to provide the best patient care. So when it’s time for HIE work — the moment competitive juices can douse collaborative goals — referring to that mission can make choosing a course much easier. At Heartland, collaboration [...]

PODCAST: One-on-One w/Heartland Health CIO Helen Thompson, Chapter 1 [ 19:16 ] Play Now | Play in Popup | Download (175)
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Filed Under: App Strategy - Enterprise/Suite/Breed, Clinician Relations, Process Improvement Methodologies Tagged With: , , ,

You Don’t Need an MD to Fix Patient Experience Management

09/30/2010 By 1 Comment

Recent discussions with hospital executives convince me that there remains more unknown about Patient Experience Management (PEM) than what is known. I think it would be helpful to separate PEM into two parts: The business of healthcare (the process of running the hospital’s business); The healthcare business (the clinical processes)

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Filed Under: Process Improvement Methodologies, Quality Reporting/Patient Safety Tagged With: ,

Social CRM: It’s Like Free Money

09/17/2010 By Leave a Comment

One fertile area that seems to be overlooked is Social CRM (S-CRM).  The S-CRM presence of most organizations is far from overwhelming, and often seems to be lacking a business perspective for doing much of anything other than checking a box to show they have done something.  Almost all have a web site, but not [...]

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Filed Under: Change Management/Implementation, Process Improvement Methodologies Tagged With: ,
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