The most important takeaway from Amazon’s Prime Day debacle? If an organization is doings the right way – and making consumer experience a top priority – even a major glitch won’t bring it down, says Kate Huvane Gamble.
It’s only natural to want to avoid uncomfortable situations. But in doing so, leaders can miss out on a great opportunity to help guide your team while improving your own skills, says CIO David Chou.
It’s not easy to face the possibility of a serious health issue, but what’s far worse is turning a blind eye to it, says Anthony Guerra, who relates a recent scare.
What’s just as important as being persistent? Adaptability, says Anthony Guerra, which means knowing when to abandon what’s brought success in the past, and think about what will work in the future.
When it comes to leadership, we can learn just as much about how to do something right by seeing it done poorly as by seeing it done well, says Anthony Guerra.