Maintaining communication with your staff and customers is easy when things are going well; what’s much more difficult is keeping those lines open when things are on the rocks, says Anthony Guerra.
The best way to exact every drop of value from mistakes and near misses is to fix them quickly – and make sure everyone on your team knows the fix, says Anthony Guerra.
The hardest part about making a giant mistake? Biting the bullet and admitting it, says Kate Huvane Gamble, who admits it’s often easier said than done.
A leader must do what it takes to get the job done and keep the wheels moving, even if it means biting your tongue so hard it bleeds, says Anthony Guerra.
The impact of a natural disaster can by felt by many – not just those who are directly affected – and can last for years, says Kate Huvane Gamble, recalling her experience with a hurricane five years ago.