At a surprisingly large number of organizations, the majority of end users believe the EMR enables quality care, rather than inhibiting, according to KLAS research. So what are these organizations doing?
What started out as a simple concept – using a standard questionnaire to measure EHR satisfaction and benchmark it with other organizations – has already yielded some interesting results, says Adam Gale of KLAS’ Arch Collaborative.
Rather than trying to take the human element out of IT, Asante has made it a key component by utilizing input from different groups to deliver an improved EHR design, says CMIO Lee Milligan.
As EHRs were being installed at a rapid pace, workflow seemed to take a backseat, and clinicians are paying the price, says KLAS’ Mitchell Josephson, who talks about his own experience with the productivity paradox.
Securing a seat for nursing at the leadership table was a long process that took “time and patience,” says Susan Marino, CNIO at Hartford HealthCare, but it was well worth it.