At Wake Forest Baptist, patient engagement goes beyond just offering a portal. It’s working with communities and families to find better, less disruptive ways to manage care, says CIO Dee Emon.
The most important career advice Karen DeSalvo can offer? Be open to different opportunities, and learn as much as possible so that you’re prepared when it comes knocking.
For all of its faults, Meaningful Use has helped move the needle significantly, says CIO Mark Farrow, who talks about the differences in healthcare between the US and Canada, and how he works to foster innovation.
Despite the benefits it offers in improving the patient experience and ensuring compliance, CRM systems have had little traction in healthcare. But that, says CIO Jeff Brown, is about to change.
With an increased focus on leveraging technology to improve engagement, leaders must make sure the human touch doesn’t get lost in the shuffle, says CIO Jeff Brown, who talks about achieving that balance.