Merging cultures is never easy, but the process can be made somewhat smoother by focusing more on the ‘why’ than on the ‘how,’ says Laishy Williams-Carlson, who talks about the challenges Bon Secours faces with constant growth.
If organizations really want to improve provider satisfaction, they must be willing to take an objective look at how the EHR has impacted workflow, and take a multi-pronged approach to fixing the problems that exist, say Bryan Bliven and Thomas Selva.
When interoperability wasn’t baked into Meaningful Use, it left a mess that physicians have had to clean up, says David Bensema, who believes the only way to right the ship is to engage that very group.
As organizations shift from implementation to optimization mode, the focus becomes how to make systems as effective as possible without stretching physicians too far. And right in the middle of that conversation is the CMIO.
For CIO Eric Raffin, getting previously siloed departments to work together to create one standard for how to seek consent for treatment was the ultimate win-win.