One of the biggest mistakes leaders make when choosing an EHR? Underestimating the importance of at-the-elbow support, during and after go-live, says CIO Dan Nash. “Spend the money now, or you’ll spend it later.”
The EHR usability issues that affect clinicians run much deeper than simply not liking how screens are set up, according to KLAS, which has found that technology often makes care providers feel “powerless.”
As CIOs, the best way to combat fatigue among clinicians is listen to their concerns, and leverage technology to help resolve these issues, says Aaron Miri.
Merging cultures is never easy, but the process can be made somewhat smoother by focusing more on the ‘why’ than on the ‘how,’ says Laishy Williams-Carlson, who talks about the challenges Bon Secours faces with constant growth.
If organizations really want to improve provider satisfaction, they must be willing to take an objective look at how the EHR has impacted workflow, and take a multi-pronged approach to fixing the problems that exist, say Bryan Bliven and Thomas Selva.