What started out as a simple concept – using a standard questionnaire to measure EHR satisfaction and benchmark it with other organizations – has already yielded some interesting results, says Adam Gale of KLAS’ Arch Collaborative.
Having a governance structure where physicians and operational leaders are engaged in major decisions isn’t just nice to have, it’s critical to the success of an implementation, says CIO Tricia Julian.
Rather than criticizing EHR vendors for failing to create a perfect product, leaders should accept the role they play in delivering a quality solution to their consumers, says CMIO Lee Milligan.
Having the right tools in place is a critical part of a population health strategy, but it shouldn’t be the first priority, says Taylor Davis, who believes long-lasting success “starts with people.”
Although some CIOs might dread conversations with clinical leaders asking for new EHR functionalities, J.D. Whitlock welcomes it — because it’s much better than the alternative.