When you enter an organization that’s been through tumultuous times, sometimes the best approach isn’t to focus on change, but rather, stabilization, says CIO Randy McCleese.
“With any implementation there are going to be problems,” says CIO Bill Bishop. What’s important is that leaders are willing to learn from them and make adjustments going forward.
One of the biggest mistakes leaders make when choosing an EHR? Underestimating the importance of at-the-elbow support, during and after go-live, says CIO Dan Nash. “Spend the money now, or you’ll spend it later.”
The EHR usability issues that affect clinicians run much deeper than simply not liking how screens are set up, according to KLAS, which has found that technology often makes care providers feel “powerless.”
As CIOs, the best way to combat fatigue among clinicians is listen to their concerns, and leverage technology to help resolve these issues, says Aaron Miri.