The problem is clear: physicians face too many time pressures, and patients don’t feel they’re being heard during encounters. The solution is also clear, says CT Lin, and it involves better communication strategies.
What started out as a simple concept – using a standard questionnaire to measure EHR satisfaction and benchmark it with other organizations – has already yielded some interesting results, says Adam Gale of KLAS’ Arch Collaborative.
Although usability and clinician satisfaction still remain challenging for many organizations, it isn’t necessarily the technology that’s to blame, says Mike Davis, who breaks down KLAS’ latest findings.
The best way to ensure success with pilot programs? By building a business case around specific pain points and identifying champions – and not ‘leading by pilot,’ says Dr. Rasu Shrestha of UPMC.
Although there’s no simple explanation when it comes to physician burnout, there are common themes that senior leaders can take to help mitigate the problem, says Robert Sundelius.