Rather than acting as a barrier during patient encounters, EMRs can actually help improve engagement — if physicians receive the right training, says Mike Davis.
Although it encountered resistance at first, University of Colorado’s strategy to release Open Notes to patients has resulted in improved outcomes and increased patient satisfaction, says CMIO CT Lin.
Imagine a world where every single interaction patients have with payers or providers could be done online, while providing a remarkable user experience. Can’t picture it? Successful organizations can, says Paul Roemer.
Patients want more than raw data; they want tools that help them more easily interact with the healthcare system, says CIO John Halamka. And that means stepping out of the dark ages of portals and exploring apps.
An organization doesn’t need a lot of resources to be innovative — in fact, sometimes having to stretch dollars can generate ideas that otherwise wouldn’t have surfaced, says CIO Denni McColm.