Despite the benefits it offers in improving the patient experience and ensuring compliance, CRM systems have had little traction in healthcare. But that, says CIO Jeff Brown, is about to change.
With an increased focus on leveraging technology to improve engagement, leaders must make sure the human touch doesn’t get lost in the shuffle, says CIO Jeff Brown, who talks about achieving that balance.
Most of us think we appreciate all that nurses do. But it’s not until you – or someone you love – needs care that you truly understand that going above and beyond is simply part of their job, says Kate Huvane Gamble.
Despite the fact that it’s a top priority for many healthcare leaders, patient engagement is still an “untapped frontier,” says CIO Jeff Brown, who talks about his strategy at Martin’s Point.
The benefits of e-commerce are obvious, what’s not as clear is the fact that the transformation from brick and mortar can be downright rocky, says CIO John Halamka.