We all know that consumer needs and wants are changing in our increasingly Uberized society. What many don’t know is that you don’t have to reinvent the wheel to keep users happy, says Anthony Guerra.
Healthcare is woefully behind when it comes to deploying innovative consumer technologies. The latest craze, however, offers the perfect opportunity to turn the tide, says Paul Roemer.
For organizations based in rural areas, keeping patients satisfied is essential, says CIO Daryl Kallevig, who explains how his team is working to maintain a strong community presence.
The problem with most hospital access points? They weren’t designed with the patient in mind, says Paul Roemer, who found some alarming results when he conducted a consumerism experiment.
It wasn’t a vendor solution that helped improve processes at Citizens Memorial, but an initiative that starts with a series of questions, says CIO Denni McColm, who talks about how she works to foster innovation.