We Need To Do Better

Kate Huvane Gamble, Managing Editor, hsCIO.com

One month ago today, I lost my older brother Pat to cancer. He wasn’t just my brother. He was a great friend, a role model, and the Godfather to my daughter. He touched so many lives, as was evident by the crowds of people who came to pay their respects and the many who have […]

Share

Putting Toothpaste Back In The Tube

Paul Roemer, CEO, Pale Rhino Consulting

While listening to NPR I heard the columnist from the LA Times, David Lazarus, recount the experience of his recent stay at the UCLA Medical Center, a result of his cat trying to devour him. The bill: $52,000; $4,000 a night for the room and there was no HBO — more than the cost of the […]

Share

Are You Measuring The Complete Patient Experience?

Paul Roemer, CEO, Pale Rhino Consulting

Sharks cannot turn their heads. Sometimes it seems business leaders have the same problem. What transformation or innovation would you undertake if you were not afraid to turn your head, to look for solutions if you were not of failing? Hospitals either have satisfied patients or they do not. Measuring satisfaction will not yield satisfied patients any […]

Share

Hospital Leaders Need To Save More Than Screens

Paul Roemer, CEO, Pale Rhino Consulting

Earlier this week, InformationWeek HealthCare posted the article, Hospitals Elevate Patient Satisfaction to the C-Suite. While the meat of the article may pass the test of being necessary, it did not come close to passing the test for being both necessary and sufficient. Why? Because the approach discussed in the article left out far more than […]

Share

Daniel Nigrin, CIO & SVP of IS, Boston Children’s Hospital, Chapter 3

Daniel Nigrin, CIO & Senior VP of IS, Children's Hospital Boston

Childrens’ MyPassport app
Extending the window of time patients have with clinicians
Innovation as as strategy with FIT
Letting people “kick the tires” on ideas
BCH’s chief innovation officer
“We don’t frown on failure”

Share