Keith Perry, SVP & CIO, St. Jude Children’s Research Hospital, Chapter 1

One of the biggest challenges in having a longstanding vendor partnership? Making sure that the systems can accommodate evolving workflows and push an organization forward, says CIO Keith Perry.

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Bringing Back the Art of Customer Service

Customer service doesn’t happen in the boardroom or on a memo; it happens with the people who buy your products and services, says CIO Brian Thomas, who talks about a concept that’s becoming endangered.

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Telemedicine Is Now Medicine

Although the concept of telemedicine isn’t exactly radical, one could argue that the way it’s being applied at organizations like NewYork-Presbyterian to improve the patient experience are quite innovative, says CIO Daniel Barchi.

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What Is Healthcare’s Missing Link?

Imagine a world where every single interaction patients have with payers or providers could be done online, while providing a remarkable user experience. Can’t picture it? Successful organizations can, says Paul Roemer.

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Dan Howard, Site CIO, Loma Linda University Health, Chapter 2

One of the most interesting facets of the CIO role? Positioning IT as a value accelerator, says Dan Howard, who discusses his communication strategy, as well as how he has benefited from project management training.

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