For organizations based in rural areas, keeping patients satisfied is essential, says CIO Daryl Kallevig, who explains how his team is working to maintain a strong community presence.
The problem with most hospital access points? They weren’t designed with the patient in mind, says Paul Roemer, who found some alarming results when he conducted a consumerism experiment.
It wasn’t a vendor solution that helped improve processes at Citizens Memorial, but an initiative that starts with a series of questions, says CIO Denni McColm, who talks about how she works to foster innovation.
The healthcare industry doesn’t need more mystery; it needs an open and competitive pricing market that lets consumers compare and shop for services, says Joe Van De Graaff of KLAS.