The digital storm that has hit other industries is headed for healthcare, says Bill Russell, and it’s the leader’s responsibility to have the organization pointed in the right direction and focused on the things that will matter most.
As the consumer movement gains traction, healthcare needs to find a way to interact with people daily and deliver customized experiences that can lead to healthier lives, says Bill Russell. And the company that can do that is Amazon.
Although data suggest consumers have a greater thirst than ever to manage their care digitally, providers and payers remain focused on the wrong audience, says Paul Roemer.
The harsh truth is that telemedicine has fallen far short of expectations, says David Bensema. But if it’s marketed more effectively and key changes are implemented, it can still serve a key purpose.
If implemented properly, care management programs can help improve quality and reduce costs. But if they’re forced on providers too quickly, they can have quite the opposite effect, says Dr. John Halamka.