Daryl Kallevig, CIO, Riverwood Healthcare Center, Chapter 2

For organizations based in rural areas, keeping patients satisfied is essential, says CIO Daryl Kallevig, who explains how his team is working to maintain a strong community presence.

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Are Your Patients Part Of The Four Percent?

The problem with most hospital access points? They weren’t designed with the patient in mind, says Paul Roemer, who found some alarming results when he conducted a consumerism experiment.

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Denni McColm, CIO, Citizens Memorial Healthcare, Chapter 3

It wasn’t a vendor solution that helped improve processes at Citizens Memorial, but an initiative that starts with a series of questions, says CIO Denni McColm, who talks about how she works to foster innovation.

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Healthcare Cost Transparency And The “Mystery” Bill

The healthcare industry doesn’t need more mystery; it needs an open and competitive pricing market that lets consumers compare and shop for services, says Joe Van De Graaff of KLAS.

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Reconciling More Than Medications

While most efforts to coordinate medication management across the continuum are geared toward chronic care, there are other patients who can benefit from steps in the right direction, says Kate Huvane Gamble.

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