Why Consumerism Should Be 99 Percent Invisible

If your organization wants to improve the patient experience, the tools already exist, says Paul Roemer. The only remaining task is to define how to leverage those tools to improve consumerism.

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The Simple Ways Hospitals Can Improve Patient Experience

The people who visit your health system’s website are having an experience; if you want it to be a positive, interactive experience, here are some suggestions from Paul Roemer.

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What’s Next For Wearables

Through their ability to improve the consumer experience and help better manage health, wearables represent a critical transformation, says CIO Brian Thomas, and it’s just the beginning.

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Keith Perry, SVP & CIO, St. Jude Children’s Research Hospital, Chapter 1

One of the biggest challenges in having a longstanding vendor partnership? Making sure that the systems can accommodate evolving workflows and push an organization forward, says CIO Keith Perry.

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Bringing Back the Art of Customer Service

Customer service doesn’t happen in the boardroom or on a memo; it happens with the people who buy your products and services, says CIO Brian Thomas, who talks about a concept that’s becoming endangered.

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