The way not to teach care providers how to show empathy and incorporate it into their workflow? By mandating it, says Sue Murphy, who believes it should be less about checking a box, and more about understanding what others are feeling.
Although well-intended, patient satisfaction surveys can often feel more like audits. If organizations really want to gauge their experience, they need to focus on “creating conversations,” says CXO Sue Murphy.
Healthcare IT leaders have a choice: you can resist the changes brought on by the evolution in technology and consumer demand, or you can find ways to deliver better solutions, says CIO Michael Saad.
HIMSS19 was about a lot of things – building relationships, focusing on the human side of technology, and empowering patients. What it wasn’t about? “New and shiny objects,” according to a handful of influential leaders.
There’s nothing ‘soft’ about empathy. In fact, if it’s incorporated into workflows, processes, and checklist, it can dramatically improve patient experience, says Adrienne Boissy, MD, Chief Experience Officer at the Cleveland Clinic.