Improving Access: What Is Your Best First Step?

Paul Roemer, VP of Patient Access, Clinovations

One of the problems with getting across a new idea is presenting it in a manner that allows others to visualize something they have not seen before. I think people have that problem when it comes to understanding how to recast patient experience and patient access. We have patients, they think to themselves, therefore those […]

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Consumers Expect Game-Changing Technology

Sue Schade, CIO, University of Michigan Hospitals and Health Centers

It’s a game-changer if it has the potential to change the outcomes. We often see how new technology creates a big shift in the market. Uber car service has been taking hold in large cities over the past few years. It’s even come to Ann Arbor. Is it a game-changer in local transportation? Looks like […]

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Patient Experience: What Exactly Needs to Change?

Paul Roemer, VP of Patient Access, Clinovations

There are around 4.1 million hotel rooms in the US. People who study obscure facts recommend that pillows be replaced every two months. If we assume that each hotel room has four pillows, the hospitality industry should replace about 100 million pillows a year. I travel a fair amount, and I have yet to see […]

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A Window Into The Patient’s World

Kate Huvane Gamble, Managing Editor, hsCIO.com

The timing couldn’t have been better. I had spent the evening coercing my toddlers to eat dinner, wrestling them into — and then out of — the bath, and refereeing fights, all while listening to the same episode of Mickey Mouse Clubhouse over and over again. I felt defeated. So instead of jumping right into […]

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Patient Experience: A Teachable Moment From the VA

Paul Roemer, VP of Patient Access, Clinovations

A few years from now, if you and your child happen to stay at hotel —  it could even be a Holiday Inn Express, if you have savant-like tendencies — your child will look around the hotel room and ask you to explain some of what she sees. For instance, that thing on the nightstand […]

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