Reengineering business processes can certainly help increase efficiency — but if it’s taken too far, it can also take the humanity out of care, says Paul Roemer.
Improving the experience of both patients and employees doesn’t necessarily require a seismic shift, says Bill Spooner. Sometimes, in fact, it’s the “simple things that can make a world of difference.”
A newly-expanded ED is no place for cumbersome solutions that can hinder staff communication, says Deanna Parker, who talks about the hands-free system that has made a big impact at Hardin Memorial.
As regulatory requirements mount and the “unblinking eye of the monitor” demands more attention from physicians, the eye contact that was once a key part of patient care is being broken, says Dr. David Bensema. So how can it be fixed?
Rather than having to eliminate staff positions when implementing an EHR, CIO Patrick Yount is redefining those positions to help the organization become “more efficient, more patient-facing, and more service-oriented.”