Here Comes The Second Wave

Paul Roemer, CEO, Pale Rhino Consulting

One of the strangest things about tsunamis is that the most damage is always the result of the second wave, a wave that catches survivors of the first wave by surprise. If I was a healthcare executive, I would have spotters positioned along the beaches looking for wave number two. Instead, many appear to be taking […]

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How Prepared Is Your Health System To Compete?

Paul Roemer, CEO, Pale Rhino Consulting

If your 2018 business strategy does not account for providing healthcare like this, you have already lost. I moved to town last night. I am staying in a hotel while I look for a place to live, and this morning I am in my car driving to my new office for the first time.  I am […]

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A Collection of Snapshots

Paul Roemer, CEO, Pale Rhino Consulting

I was showing my children photographs of me at a younger age; some of them black and white, affixed to heavy stock page that had yellowed over time. Snapshots of what was. Single depictions of specific events at specific times, none of them betraying or foretelling my future. The photo album chronicled parts of my life, those […]

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Focus On Keepage, Not Leakage

Paul Roemer, CEO, Pale Rhino Consulting

The entire focus of today’s post is based on a conversation I had with a frontline employee of a prominent health system in the southeast. This quote is taken directly from our conversation: “Because our call center is so bad, people do not call to cancel appointments; they come to the office to cancel their appointments. […]

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Ed McCallister, SVP & CIO, UPMC, Chapter 1

Ed McCallister, SVP & CIO, UPMC

About UPMC
Growing trend of consumerism
“We’re attempting to break down barriers and have a smooth consumer experience.”
3 areas of patient engagement
Applying advanced analytics to leverage data
“Consumer education is where it all starts.”
Pittsburgh Health Data Alliance

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