Good leaders know that taking care of patients is the number one priority, but great leaders know that it’s just as important to make sure family members are being cared for, says Kate Gamble.
Ensuring that patients receive the best possible care often means looking beyond their initial presentation, says Dr. Marc Harrison, who talks about how caregivers are doing that at Intermountain Healthcare.
If you want to improve patient access, stop focusing on measuring it, and instead focus on turning your website into an interactive experience, says Paul Roemer.
The best way to get to know an organization and its people isn’t necessarily to hit the ground running, but to ‘hit the ground listening,’ says Ed Marx, who talks about his first months as Cleveland Clinic CIO.
To some, innovation is a buzzword. But to organizations like UPMC that are leveraging data to create more effective care models and solutions, it’s a strategic direction, says Rasu Shrestha.