What You Don’t Know About Scheduling Appointments

There’s a significant gap between what practitioners think is required to schedule an appointment and what actually happens, according to Paul Roemer, who says the process includes as many as a dozen steps.

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Social Media, Healthcare, And The Need To Be Liked

Instead of focusing on instant gratification and being ‘liked,’ perhaps healthcare providers should providing the best service possible — something patients will truly like, says Paul Roemer.

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Does Your Digital Health Strategy Take Patients To The Land Of Oz?

Health system executives are spending millions to improve patient experiences during their hospital stay, when the far wiser investment is to manage the experiences that happen outside the four walls, says Paul Roemer.

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The Rise of Telemedicine

No matter how you define telemedicine – whether it’s real-time video conferencing or the transmission of photos – it’s going to see exponential growth in 2017, and your organization needs to be ready, says John Halamka.

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Cutting The Line

We all know that consumer needs and wants are changing in our increasingly Uberized society. What many don’t know is that you don’t have to reinvent the wheel to keep users happy, says Anthony Guerra.

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