It’s time to recast consumerism. And that doesn’t mean forming a committee – it means digging deeper and finding out what patients actually want, says Paul Roemer.
After several decades, it’s time to move on to EHR 1.0, says Dr. John Halamka, which means leveraging technology and social media tools to make the clinician’s jobs easier – not more difficult.
Robot technology isn’t just cool; it has the potential to expedite lab results, decrease costs, and improve patient satisfaction, says CT Lin, who has seen quick results at UCHealth.
Despite the benefits it offers in improving the patient experience and ensuring compliance, CRM systems have had little traction in healthcare. But that, says CIO Jeff Brown, is about to change.
With an increased focus on leveraging technology to improve engagement, leaders must make sure the human touch doesn’t get lost in the shuffle, says CIO Jeff Brown, who talks about achieving that balance.