What Is Healthcare’s Missing Link?

Imagine a world where every single interaction patients have with payers or providers could be done online, while providing a remarkable user experience. Can’t picture it? Successful organizations can, says Paul Roemer.

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Dan Howard, Site CIO, Loma Linda University Health, Chapter 2

One of the most interesting facets of the CIO role? Positioning IT as a value accelerator, says Dan Howard, who discusses his communication strategy, as well as how he has benefited from project management training.

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Are You Ready For Wave Two Of Consumerism?

A few years ago, the first wave of the tsunami hit when retail brought disruption and efficiency to healthcare. As that plan continues to unfold, the provider side is still waiting, says Paul Roemer.

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What You Don’t Know About Scheduling Appointments

There’s a significant gap between what practitioners think is required to schedule an appointment and what actually happens, according to Paul Roemer, who says the process includes as many as a dozen steps.

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Social Media, Healthcare, And The Need To Be Liked

Instead of focusing on instant gratification and being ‘liked,’ perhaps healthcare providers should providing the best service possible — something patients will truly like, says Paul Roemer.

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