Cletis Earle, VP & CIO, St. Luke’s Cornwall Hospital, Chapter 4

Cletis Earle, VP & CIO, St. Luke's Cornwall Hospital

Connected care with kiosks
Small organizations — “We’re able to do great things without jumping through hoops.”
MU “forcing the hand” of vendors & providers
“I’m okay with pushing the envelope.”
Patient portals
“This is an exciting time and everybody should be excited.”


Great Techspectations For The Inpatient Experience

Sue Schade, CIO, University of Michigan Hospitals and Health Centers

Everywhere you turn technology, makes our lives easier. And yet we take it for granted — until it’s not there. I spent the holiday week in Boston with family. I observed every day, commonplace technology in my travels, our hotel stay, shopping, eating out, and more. We book our airline tickets online. We check in online or […]


Michael Skvarenina, VP & CIO, Holy Name Medical Center, Chapter 2

Michael Skvarenina, VP & CIO, Holy Name Medical Center

MicroHIS mobile app — “It’s one of those low-hanging fruits.”
CPOE — “the next big leap”
The biggest MU 2 hurdle
Off-the-shelf vs self-developed solutions
“When we talk about strategy, that’s what differentiates us.”
WebHIS call queue
Eyeing data analytics


Ken Gilles, Associate CIO, Essentia Health, Chapter 3

Ken Gilles, CIO, West Region, and Associate Corporate CIO, Essentia Health

Patient engagement touch points
From programmer to CIO — “I’ve always wanted to be in a leadership position”
Lessons learned from M&A
Working with Dennis Dassenko
Balancing regional & system roles
“The pace of the change just continues to ratchet up.”


Do We Deliberately Disengage Patients?

Paul Roemer, VP of Patient Access, Clinovations

The reporter on ESPN stated that cyclists in a 40-kilometer race could shave 79 seconds off their time by shaving all of their hair. The reporter failed to mention how much time could be shaved by pedaling faster. Sometimes the easiest answer is overlooked, perhaps because it is too easy to be believed. Patient engagement. Hospital disengagement. […]