If an organization is doing so many things right but gets one very important thing wrong, it isn’t good at all. In fact, it’s very bad, says Paul Roemer.
If health systems really want to engage patients, they need to offer services when patients want them – not just when the office is open, says Paul Roemer.
A patient’s social history has the potential to generate helpful clues about illness and, more importantly, turn them into people in the eyes of clinicians, says CMIO CT Lin, sharing a story from his early career.
The problem with the cloud? It only covers health systems – not patients, says Paul Roemer, who explains the need for a Healthcare Relationship Management Cloud.
At Henry Ford Health System, the key to successfully restructuring the information privacy and security office was in finding a balanced approach to people, process, and technology, say Mary Alice Annecharico and Meredith Harper.