When a rollout is complete (or at least, nearing completion), the real work begins, says CNIO Susan Marino, whose team is focused on optimization the EHR so that it helps clinicians “transform their practice.”
If healthcare organizations want to get consumers’ attention, they should stop focusing on print ads and start designing tools that can actually help manage care and wellness, says Paul Roemer.
When utilized properly, mobile technologies can play a key role in not only enrolling patients in clinical studies, but improving overall engagement, according to the Louisiana Public Health Institute.
The voice of the consumer can help inform an healthcare organization’s strategy and priorities, and yet many leaders aren’t listening, says Bill Russell, who talks about CRM can be leveraged to provide individualized service.
Technology may provide the backbone for care coordination, but the lifeblood is communication, says CHIO Cynthia Davis, whose team was able to improve patient satisfaction and reduce costs by asking the right questions.