There has been a lot of discussion among providers about patient experience management (PEM), some on social media, and even less on Social CRM (S-CRM). Seemingly missing from that discussion is a conversation addressing why those initiatives are so important. It is a little like knowing you should have more fiber in your diet. Most people know they should eat more fiber, but few of them are able to answer why.
Though HITECH may have some questioning their physician integration strategy — especially the part about underwriting EMRs using the Stark relaxations — it hasn’t deterred Inova Health and its CIO Geoff Brown one bit. In fact, Brown thinks strengthening those key relationships is more important than ever. Heartened by the industry’s move towards standards and [...]
PODCAST: One-on-One w/Inova Health System SVP & CIO Geoff Brown, Chapter 1 [17:43m]: Play Now | Play in Popup | Download (260)
Nemours/Alfred I. duPont Hospital for Children has implemented GetWellNetwork’s GetWell Town, a pediatric version of its Interactive Patient Care system. GetWell Town delivers entertainment, educational, and clinical care tools that cater to the special needs of children and their families. GetWell Town allows staff to order kid-friendly education videos that are specific to the child’s [...]
|
|
|---|
| Join Our Mailing List |
|
|
|---|
Loading ...|
|
|---|
 |
|---|