Don Reichert, VP & CIO, The MetroHealth System, Chapter 1

Don Reichert talks about the multi-year journey from a best-of-breed approach to a core vendor strategy, how his organization is working to ensure talent is being properly leveraged, and what it’s like being a safety-net hospital.

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Mark Kilborn, CIO, Springhill Medical Center, Chapter 2

Docs pushing for CPOE — “That tells me they’ve embraced technology”
Going live with Allscripts in 2004 (pushed back by a hurricane)
“Workflows have changed dramatically.”
Keeping clinicians “happy”
Outsourced IT department — “My job is to be CIO.”
IT as a “diving buddy check”
Honesty in vendor-client relationships

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Mark Kilborn, CIO, Springhill Medical Center, Chapter 1

About Springhill MC — “It is a competitive market.”
Being a showcase for Allscripts
Working with developers to “maximize efficiency”
HIMSS Stage 7 — “You have to have all hands on deck.”
Shared best practices
Convincing docs to go electronic — “That’s a tough pill to swallow.”

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Sarah Richardson, CIO, NCH Healthcare System, Chapter 1

About NCH
Cerner in hospitals & physician practices
Fully outsourced IT shop — “It feels like we have 80-plus people when we only have 52”
NCH’s “matrixed” reporting structure
Reaching HIMSS Stage 7
“There’s no such thing as paperless.”
Smart room technology

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James Wellman, CIO, Comanche County Memorial Hospital, Chapter 1

About Comanche County
McKesson in acute, eClinicalWorks in ambulatory
Transition from Horizon to Paragon — “It was quite an interesting challenge.”
Outsourced IT & the “added layer of complexity.”
Attesting to MU — “It wasn’t ‘we barely made it.’
Continued optimization with Paragon 13 — “It’s another opportunity to tackle.”

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