The critical role informatics plays in usability discussions? Helping clinicians to focus on the problem that needs to be solved, and figure out the best way to do that using their input, says CNIO Nancy Yates.
The best go-live support may be closer than you think, says Jason Hess of KLAS, who discusses the benefits of leveraging nurses from neighboring organizations and students to help train users.
“With any implementation there are going to be problems,” says CIO Bill Bishop. What’s important is that leaders are willing to learn from them and make adjustments going forward.
Securing a seat for nursing at the leadership table was a long process that took “time and patience,” says Susan Marino, CNIO at Hartford HealthCare, but it was well worth it.
When leveraged the right way, super users can not only help improve staff engagement during an implementation – they can also help reduce the use of consultants, says Susan Marino of Hartford HealthCare.