Although well-intended, patient satisfaction surveys can often feel more like audits. If organizations really want to gauge their experience, they need to focus on “creating conversations,” says CXO Sue Murphy.
As organizations focus more resources on optimization, having leaders who can act as “bridges” between is becoming increasingly important, says Hillary Ross, who discusses trends in health IT leadership.
Relying solely on technology during the processes of placing and carrying orders is like relying solely on a navigation system when driving, says Katie Foster, who explains the key role of critical thinking.
In an industry where costs are skyrocketing and desired outcomes aren’t being achieved, fostering innovation isn’t just important – it’s vital to our survival, says Karen Murphy of Geisinger.
Although the industry has made great strides in terms of usability, a lot still needs to be done to ensure that technology is working for clinicians – and not the other way around, says CNIO Nancy Yates.