“With any implementation there are going to be problems,” says CIO Bill Bishop. What’s important is that leaders are willing to learn from them and make adjustments going forward.
Securing a seat for nursing at the leadership table was a long process that took “time and patience,” says Susan Marino, CNIO at Hartford HealthCare, but it was well worth it.
When leveraged the right way, super users can not only help improve staff engagement during an implementation – they can also help reduce the use of consultants, says Susan Marino of Hartford HealthCare.
When a rollout is complete (or at least, nearing completion), the real work begins, says CNIO Susan Marino, whose team is focused on optimization the EHR so that it helps clinicians “transform their practice.”
Strong leaders know where to best leverage their experience. For Dee Emon, a nurse by training, it’s in helping the IT staff understand the significant role they play in supporting patient care.