Strong leaders know where to best leverage their experience. For Dee Emon, a nurse by training, it’s in helping the IT staff understand the significant role they play in supporting patient care.
So much of the CNIO role is focused on change management, according to our panelists, who talk about the challenge they face in incorporating change in ways that add value and support workflow.
Most of us think we appreciate all that nurses do. But it’s not until you – or someone you love – needs care that you truly understand that going above and beyond is simply part of their job, says Kate Huvane Gamble.
They may have taken different paths to get there, but Patty Sengstack, Ellen Pollack and Trish Gallagher face the same challenges in the CNIO role, from communication breakdowns to saying ‘no.’
If you want to understand how nurses use the systems supported by IT and how the experience can be improved, the solution is rather simple, says interim CIO Sue Schade.