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“When Franklin Roosevelt died, I felt there must be a million men better qualified than I to take up the Presidential task. But the work was mine to do, and I had to do it. And I have tried to give it everything that was in me.” — Harry S. Truman, Farewell Address to the [...]
With the Super Bowl hype dominating every facet of media — from local news to Twitter — a lot of talk has focused on Tom Coughlin, a coach who was thought to be on the verge of losing his job six weeks ago, and is now leading the Giants to their second Super Bowl in [...]
In January I wrote about the importance of using Root Cause Analysis at Ministry Health Care as a way to learn from our mistakes. This process is so important to us that we have an employee (Fred) that oversees Root Cause Analysis and facilitates the meetings. Those meetings are generally calm meetings that take place [...]
I was starting to get frustrated. “Thank you for explaining it again but, based on what you’re telling me, I still don’t know which option is best,” I told the very nice Verizon Wireless representative, who had been detailing the different data plans for our new managing editor’s iPhone. “What I would like to do [...]
With the severe health IT workforce shortage, how can you help to develop and encourage new IT talent for our industry? One way to influence and share your experience is through business mentoring. This is strictly a volunteer effort, so you won’t be getting extra pay or awards. Your payback will be to know that [...]
For 10 years, I commuted between Northern New Jersey and Manhattan. Referring specially to the commute, those were 10 long and painful years. So painful, in fact, there is a definite kinship between those who have endured the same sentence for cosmic crimes unknown. Among the many reasons the commute was so arduous is that [...]
The benefits of rounding
Fixing problems before they’re reported (and those that never would have been)
Leveraging Six Sigma for process improvement
Reaching HIMSS Analytics Stage 7
Does more technology always = better care?
The benefits of networking with CIO peers
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