Just The Right Touch

Christopher Walden, Director of IS, Health First (former CIO, HealthAlliance) Hospital

People will not always remember what you said, but they will always remember the way you made them feel. This statement has been attributed to many people over the years. Most recently, I got to hear a story from an elderly woman about how her great grandmother lived to be over 100 years old. As […]


David Baker, VP of IT, St. Joseph Health, Chapter 2

David Baker, VP of IS, St. Joseph Health

“People before tickets”
StaffHub’s “modern-day intranet” concept
From 50 to 40K users in 6 weeks
Selling “Facebook” to the board — “We know it’s a scary word.”
Power of knowledge sharing
A softer approach — “You don’t have to use it, but here’s what you could gain from it.”
Pushing the envelope


Randy Gaboriault, SVP & CIO, Christiana Care Health System, Chapter 3

Randy Gaboriault, CIO & SVP of Innovation and Strategic Development, Christiana Care Health System

Transitioning to an “entirely new business model”
Core competencies of healthcare
The “Holy Grail” of patient engagement
Identifying the “ticking time bombs”
Background in manufacturing — “I don’t fit the mold whatsoever.”
Biggest challenge for CIOs
His role as “energy source and the communication leader.”


To Have And To Withhold

Bill Rieger, CIO, Flagler Hospital

One of the very top highlights of the week for me is going to church. I love the music, the message, and just hanging with others who are similarly seeking a connection with God. One of the things I do there every week is just pour my heart out to God. I usually just lay […]


A Tale Of Two Speeches

Kate Huvane Gamble, Managing Editor, hsCIO.com

The other day, I was watching a show called “Chef Wanted” in which two chefs compete for a position at a top restaurant by taking the helm for one night. I find it compelling because it’s nearly impossible for a chef to walk into a new kitchen with a new staff and develop the level […]