The Gift Of Humility

Bill Rieger, CIO, Flagler Hospital

After 16 years of marriage, this man found himself divorced, jobless, and homeless. As he was telling his story, I just couldn’t believe it. He looked great — well-dressed, happy, and well-fed. He told his compelling story at a men’s group I participate in every Friday morning. He had some people in his life who […]


Chad Eckes, CIO, Wake Forest Baptist Health, Chapter 3

Chad Eckes, CIO, Wake Forest Baptist Health

Laying the groundwork to innovate — “It’s a matter of prioritizing resources and time.”
Outsourcing service desk & support
Empowering the staff — “Who here has had a great idea that was not accepted?”
Private cloud infrastructure
From 60 days to mere hours to provision new systems
Managing resistance


Email Overload — Does Anyone Have The Answer?

Sue Schade, CIO, University of Michigan Hospitals and Health Centers

Spoiler alert! I don’t have the answer, and I want to learn from others. I remember the old days before email: we relied on talking to each other and on written communications that came on paper. On the day before a vacation, I would finalize reports, make copies, and stuff them into inter-office envelopes after I’d […]


The Game Isn’t Played On Paper

Kate Huvane Gamble, Managing Editor,

“What? That’s crazy. He didn’t show up at all? That was NFL analyst Steve Young’s reaction when he learned that Geno Smith, the QB of the New York Jets, had missed a mandatory meeting the night before a game — because he was at the movies. With his team on the West coast, Smith, in […]


Taking It All In

Anthony Guerra, Editor-in-Chief,

“I want to take the boys to get haircuts,” my wife texted me from upstairs. “Go ahead,” I responded, knowing this wasn’t the reply she was hoping for. But my mother-in-law was over, and I felt certain five would be a crowd. To my pleasant surprise, when my wife came downstairs, she had settled on […]