Embracing The Checklist

A good checklist is much more than a mere to-do list; it’s a learning system that helps us learn from past mistakes and move forward in a smarter, more efficient way, says Anthony Guerra.

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Unfiltered Feedback

In a perfect world, feedback would always be delivered in a professional and constructive way. But in the world we live in, with deadlines and budgets, sometimes it needs to be unfiltered, says Kate Huvane Gamble.

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John Kenagy, PhD, SVP/CIO & CISO, Legacy Health, Chapter 2

Being acquired can be unnerving, particularly for a smaller hospital. And so it’s critical for CIOs to choose words carefully, keep the communication lines open, and be respectful, says John Kenagy.

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Chris Paravate, CIO, Northeast Georgia Health System, Chapter 3

If you want to transition the IT department away from application support mode and into customer support mode, make sure you’re listening and asking the right questions, says CIO Chris Paravate.

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Teamwork At Its Best

In an ideal world, outages wouldn’t happen. But in reality they do, and having a team that can come together, assess the situation, and work together to restore systems makes all the difference, says Sue Schade.

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