Having a strong relationship with your vendor is critical for any organizations, but for an independent, it’s vital to find someone who’s “willing to roll up their sleeves,” says CIO Shane Pilcher.
No matter the size or complexity of an organization, the key to driving change is in establishing a culture that welcomes it, says Wes Wright, who talks about the work his team is doing to reduce variation across the system.
Can implementing an IT University help your organization improve processes, prioritize more effectively, and increase morale? Yes, if designed and operationalized the right way, says Bill Russell.
One of the most complex issues CIOs face? Trying to meet the organization’s goals without placing too much burden on the staff, says Adam Buckley, who talks about being “the bearer of bad news.”
Most organizations survey employees to measure engagement and satisfaction, and yet most CIOs don’t have overall metrics about how well IT is delivering services. That, says Will Weider, is a problem.