With an increased focus on leveraging technology to improve engagement, leaders must make sure the human touch doesn’t get lost in the shuffle, says CIO Jeff Brown, who talks about achieving that balance.
They may have taken different paths to get there, but Patty Sengstack, Ellen Pollack and Trish Gallagher face the same challenges in the CNIO role, from communication breakdowns to saying ‘no.’
Despite the fact that it’s a top priority for many healthcare leaders, patient engagement is still an “untapped frontier,” says CIO Jeff Brown, who talks about his strategy at Martin’s Point.
If leaders want to really engage staff members and grow talent, it has to be an continuous process – not an annual review, says Robin Sarkar, who talks about the program at Lakeland Health.
Having a model that includes both a care delivery system and a health plan not only benefits patients, it also offers vendors a unique partnership opportunity, says CIO Jeff Brown.