It’s no longer enough simply to measure data, says Adam Gale. Now, KLAS is taking a more proactive approach by working with vendors to step up their game and “change the market in a healthy way.”
Rather than having to eliminate staff positions when implementing an EHR, CIO Patrick Yount is redefining those positions to help the organization become “more efficient, more patient-facing, and more service-oriented.”
The reality with customization? The further an organization gets from a product’s foundation development, the further behind they are when the next set of enhancements are released, says CIO Tricia Julian.
What started out as a simple concept – using a standard questionnaire to measure EHR satisfaction and benchmark it with other organizations – has already yielded some interesting results, says Adam Gale of KLAS’ Arch Collaborative.
When selecting an EHR, user experience is one of the most critical factors, but what’s just as important is finding a vendor partner that can help mitigate both current and future challenges, says CIO Patrick Yount.