Although well-intended, patient satisfaction surveys can often feel more like audits. If organizations really want to gauge their experience, they need to focus on “creating conversations,” says CXO Sue Murphy.
What made John Halamka want to move on from the CIO role? An opportunity to share the many lessons learned during his career, mentor the next generation, and help separate hype from reality.
Although healthcare in the US lags behind in some areas, when it comes to IT adoption, there’s much knowledge to be shared across the world, and that’s exactly what Saad Chaudry plans to do.
If you really want to drive change, the first six to 12 months in a new leadership role should center on one key goal: getting to know the people, says CIO Jeff Sturman.
Building solid partnerships with physician leaders takes more than simply engaging with them. It’s creating advisory committee where they can engage with business and technology leaders to help guide decision-making, says Stephanie Lahr.