Michael Archuleta, Director of IT, Mt. San Rafael Hospital, Chapter 3

Michael Archuleta talks about the benefits of partnering with vendors, what he did to earn the respect of his team as a young leader, and how the organization is working to change the perception of rural hospitals.

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Sarah Richardson, CIO, NCH Healthcare System, Chapter 2

Focus on portals — “How can we make it seem like an engine?”
Internally marketing initiatives
Security — “No matter what we do, it’ll always be a when, not an if.”
Data loss prevention
Culture changes
Lessons in leadership — “We got really creative at making things work.”
“I care about the people before I care about the technology.”

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Mitzi Cardenas, SVP & CIO, Truman Medical Centers, Chapter 3

Marketing IT successes
IT’s seat at the governance table
Added job title — “It’s like getting recognition for things you’re already doing.
Addressing the workforce shortage
The Stage 7 curse
CIO job security
“Work and life become the same thing.”

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Maggie Ratliff, VP & CIO, Sarah Bush Lincoln Health Center, Chapter 1

About Sarah Bush Lincoln
From the city to the country
Reaping the benefits of a small organization — “We have autonomy to do what we need to do.”
Keys to a smooth transition
Walking in to budget talks
Internal IT marketing

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Frank DiSanzo, CIO, St. Peter’s Healthcare System, Chapter 2

EHR rollouts & revenue loss
Managing clinician expectations
A culture of inclusion —“In the interest of transparency…”
Being proactive about educating patients
Jersey Health Connect
RelayHealth’s cloud-based solution
CIOs “leaving our differences at the door”

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