Convincing leadership to invest in a digital health strategy is about more than just talk; it’s about being able to demonstrate use cases, says UChicago Medicine CIO Heather Nelson.
One of Dr. Anncy Thomas’ first goals as CIO at Episcopal Health Services was to change not just the outside perception of IT, but the department’s mindset of its core objectives.
One of the most valuable assets CIOs can bring – especially those who have worked outside of the provider space is an understanding of “what works and what doesn’t work,” says Erik Pupo.
Having to sort through and prioritize hundreds of optimization requests can feel like working on a high-speed conveyor belt. But there are ways to slow it down, says Katie Foster, who talks about OhioHealth’s new intake process.
The CIO’s job isn’t to try to make every customer happy. It’s to make sure everyone’s voice is heard and their questions are answered, says Erik Pupo.