Before starting any project, leaders need to set realistic expectations, says CIO Gary Light, which often means explaining that everyone won’t get all of their needs met.
If you start to formulate a story before you’ve even interviewed the key players, you’re not going to tell the real story, says Kate Gamble.
Physician champions play a critical role in driving EHR adoption in any setting, but particularly in behavioral health, says Jennifer D’Angelo, who talks about how her team is working to improve usability.
Unless providers are reimbursed based on outcomes and quality – and not on services rendered, as is often the case – they’re not going to embrace connected health as a strategy, says Dr. Joe Kvedar.
Sometimes all it takes is a little push outside the comfort zone to show team members what they’re capable of, says CIO Scott Vachon, who talks about finding “hidden gems.”