What started out as a simple concept – using a standard questionnaire to measure EHR satisfaction and benchmark it with other organizations – has already yielded some interesting results, says Adam Gale of KLAS’ Arch Collaborative.
From teaming up with existing companies to conducting a detailed analysis of customer behaviors, there are critical steps that can help organizations evolve to meet the market’s changing needs, says CIO David Chou.
When selecting an EHR, user experience is one of the most critical factors, but what’s just as important is finding a vendor partner that can help mitigate both current and future challenges, says CIO Patrick Yount.
The best go-live support may be closer than you think, says Jason Hess of KLAS, who discusses the benefits of leveraging nurses from neighboring organizations and students to help train users.
The life-changing, career-defining lesson Ed Marx learned while washing windows? “Service excellence is a strategic differentiator for success.”